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Call Center Customer Service Agent
3 months ago
Department: Questify Fitness
Employment Type: Full Time
Location: Newark, NJ
Compensation: $850 - $1,250 / week
Description
At Questify Fitness, we're not just a gym; we're your partner on your journey to a healthier, happier, and more vibrant life. Whether you're a seasoned fitness enthusiast or taking your first steps towards a healthier lifestyle, we're here to support you every step of the way.
Job Description:
We are currently seeking a motivated and detail-oriented individual to join our team as a Call Center Customer Service Agent. As a Customer Service Agent, you will be responsible for providing excellent customer service over the phone, addressing customer inquiries, solving problems, and ensuring customer satisfaction.
Pay Range: $850 - $1250 weekly
Full time
Key Responsibilities
- Answering incoming customer calls and addressing their inquiries or concerns
- Providing accurate information and efficient solutions to customer questions or problems
- Resolving customer complaints in a professional manner and escalating complex issues to the supervisor when necessary
- Maintaining comprehensive knowledge of our products, services, pricing, and promotions
- Processing customer orders, returns, and exchanges accurately and efficiently
- Managing and updating customer accounts, including contact information and preferences
- Utilizing company CRM software to document and track customer interactions and provide follow-up as necessary
- High school diploma or equivalent
- Previous experience in customer service, preferably in a call center environment
- Excellent verbal and written communication skills
- Strong problem-solving abilities and the ability to think on your feet
- Ability to work in a fast-paced, high-pressure environment
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite
- Strong attention to detail and accuracy
- Ability to multitask and prioritize tasks effectively
- Exceptional customer service skills and a friendly, positive attitude.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan
- Opportunities for professional development