Hotel Front Desk Agent

3 days ago


Grand Rapids, United States DoubleTree by Hilton Hotel Grand Rapids Airport Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Field customer complaints when necessary
•Communicate with housekeeping to make sure guest rooms are ready
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Has experience answering telephone calls and troubleshooting stressful situations
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•High school diploma, GED, or equivalent

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