Current jobs related to Front Desk Agent - Grand Rapids - Homewood Grand Rapids

  • Front Desk Supervisor

    7 days ago

    Grand Rapids, Michigan, United States Amway Grand Plaza Full time

    Front Desk Supervisor Job DescriptionAt Amway Grand Plaza, we're committed to delivering exceptional experiences for our guests. As a Front Desk Supervisor, you'll play a vital role in ensuring our hotel's front desk operations run smoothly and efficiently.Key Responsibilities:Supervise front desk staff to maintain high standards of service and adhere to...

  • Hotel Front Desk Agent

    3 months ago

    Grand Rapids, United States DoubleTree by Hilton Hotel Grand Rapids Airport Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    4 months ago

    Grand Rapids, United States Hospitality Ventures Full time

    ** Front Desk Agent** ** Courtyard by Marriott Grand Rapids Airport, Grand Rapids, MI** **Who this job will appeal to** A team player with a great with a smile and who absolutely LOVES people! **What you will be doing** You will help to create a an Excellent and memorable stay for our guests by; Welcoming and serving each guest with exceptional service...

  • Front Desk Representative

    2 days ago

    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Grand Rapids. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Register guests and process...

  • Front Desk Representative

    5 days ago

    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Grand Rapids. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Register guests and process check-ins and...

  • Front Desk Representative

    5 days ago

    Grand Rapids, Michigan, United States InnVentures IVI LP Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at InnVentures IVI LP. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key Responsibilities:Ensure a smooth and...

  • Front Desk Representative

    1 week ago

    Grand Rapids, Michigan, United States Holiday Inn Grand Rapids Full time

    Front Desk Agent Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Grand Rapids. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Register guests and process...

  • Front Desk Representative

    2 weeks ago

    Grand Rapids, Michigan, United States InnVentures IVI LP Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at InnVentures IVI LP. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key ResponsibilitiesEnsure a smooth and efficient check-in...

  • Front Desk Representative

    7 days ago

    Grand Rapids, Michigan, United States TownePlace Suites Seattle Southcenter Full time

    {"title": "Front Desk Agent", "description": "Deliver Exceptional Guest ExperiencesAs a Front Desk Agent at TownePlace Suites Seattle Southcenter, you will be the first point of contact for our guests, setting the tone for their stay. Your warm and welcoming demeanor will make a lasting impression, ensuring our guests feel valued and cared for.We offer a...

  • Front Desk Agent

    4 months ago

    Grand Prairie, United States InnVentures IVI LP Full time

    **Rule #2** Bring a good attitude to work with you every day and take pride in your work! **OUR STORY:** If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and...

  • Front Desk Representative

    2 weeks ago

    Grand Rapids, Michigan, United States TownePlace Suites Seattle Southcenter Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TownePlace Suites Seattle Southcenter. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key ResponsibilitiesGuest Check-In/Check-Out: Ensure a...

  • Front Desk Associate

    4 days ago

    Grand Rapids, Michigan, United States Spirehotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent/Front Desk to join our team at DoubleTree by Hilton Grand Rapids Airport.This role is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Key ResponsibilitiesGreet and register guests, providing...

  • Front Desk Supervisor

    1 week ago

    Grand Rapids, United States Amway Grand Plaza Full time

    From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC...

  • Front Desk Agent

    4 months ago

    Grand Rapids, United States Hospitality Specialists, Inc. Full time

    Job DetailsJob Location Homewood Suites - Grand Rapids - GR HS LLC - Grand Rapids, MI Salary Range $16.00 Hourly DescriptionDepartment: Front OfficeSupervisor Title: Front Office Manager; Assistant General Manager; General Manager Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous...

  • Front Desk

    4 months ago

    Grand Rapids, United States Lodgco Hospitality Full time

    Job DescriptionJob DescriptionJoin Our Team Today! Fairfield Inn & Suites in Walker, MI is currently seeking an enthusiastic Front Desk Agent to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!JOB SUMMARY: Responsible for serving guests at the front desk while...

  • Golf Course and Resort Front Desk Agent

    3 months ago

    Park Rapids, United States Precision Lawn and Landscape Full time

    Job DescriptionJob DescriptionAbout Us: Timberlane Resort and Bears Den Golf Course offer a unique blend of rustic charm and modern amenities, nestled in the picturesque countryside. Our resort and golf course are known for their exceptional guest service, beautiful landscapes, and a variety of recreational activities. We are seeking enthusiastic and...

  • Golf Course and Resort Front Desk Agent

    3 months ago

    Park Rapids, United States Precision Lawn and Landscape Full time

    Job DescriptionJob DescriptionAbout Us: Timberlane Resort and Bears Den Golf Course offer a unique blend of rustic charm and modern amenities, nestled in the picturesque countryside. Our resort and golf course are known for their exceptional guest service, beautiful landscapes, and a variety of recreational activities. We are seeking enthusiastic and...

  • Front Desk Representative

    7 days ago

    Cedar Rapids, Iowa, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Guest Registration: Register guests in a friendly and efficient...

  • Front Desk Representative

    2 weeks ago

    Roanoke Rapids, North Carolina, United States Lexima Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Lexima. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and efficient service to...

  • Hotel Front Desk Agent

    4 weeks ago

    Grand Canyon, United States Xanterra Full time

    Live. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diam Hotel, Front Desk, Agent, Skills

Front Desk Agent

4 months ago

Grand Rapids, United States Homewood Grand Rapids Full time

Job Summary:
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

**Responsibilities**:
**QUALIFICATIONS**:

- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment

**RESPONSIBILITIES**:

- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details:
Just eight miles from downtown Grand Rapids and only four miles from Gerald R Ford (GRR) International Airport, our hotel offers easy access to local attractions. Travele