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Front Desk Agent

4 months ago

Grand Rapids, United States Fairfield Inn & Suites Grand Rapids Full time

**About us**

We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

**Job Overview**:
**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct them appropriately
- Assist guests with inquiries and provide information about the hotel facilities and services
- Handle guest requests promptly and courteously
- Process reservations accurately
- Assist with Laundry
- Assist with Breakfast
- Maintain a tidy and organized front desk area

**Qualifications**:

- Previous experience in guest services or a similar role preferred
- Multilingual skills are a plus
- Knowledge of hotel management systems is advantageous
- Excellent phone etiquette and familiarity with phone systems
- Ability to handle guest relations effectively
- Strong communication skills, both verbal and written
- High school diploma or equivalent required

Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your customer service skills will shine

**Job Types**: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
- Weekends only

Work setting:

- In-person

Work Location: In person