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Customer Service Representative/Administrative Assistant

2 months ago

Honolulu, United States Honolulu Freight Full time

Honolulu Freight Service has spent 80 years building a tradition of superior service and cost effective solutions for every customer, big or small, who trusts us with their cargo. Since the beginning, HFS has provided the highest quality of seamless transportation service between the North American continent and the Hawaiian Islands of any other forwarder in the field. Job Requirements

Order Processing: Assisting customers with placing orders for inbound/outbound shipments, including providing quotes, confirming details, and arranging pickups. Shipment Tracking: Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind. Issue Resolution: Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions. Documentation: Assisting with the preparation and processing of shipping documents. Maintain clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination. Customer Support: Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries. Manage/oversee assigned customer account(s). Create and coordinate bookings with truckers and carriers. Other tasks as assigned. Qualifications and Skills

Proficient in Microsoft Office Suite or related software. Ability to utilize and operate internal company systems. Excellent communication and interpersonal skills. High level of composure and good stress management. Ability to multitask with different, and sometimes conflicting events. Basic math, written and oral communications skills. Maintains regular and predictable attendance required. Must comply with the company’s drug and alcohol testing requirements.

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