Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer experiences and ensuring seamless communication with customers and insurance companies.
Key Responsibilities- Customer Service: Provide timely and effective communication with customers, addressing their concerns and resolving issues in a professional and courteous manner.
- Insurance Coordination: Manage working relationships with insurance companies, ensuring accurate and efficient processing of claims and repair authorizations.
- Administrative Support: Provide administrative support to the Repair Facility Team, including scheduling appointments, preparing repair orders, and maintaining accurate records.
- Quality Control: Ensure consistent execution of our quality control processes, ensuring that all repairs meet our high standards.
- Communication: Record all communication with customers and insurance partners, using our repair management system to ensure accurate and up-to-date information.
- Education: High School Diploma or equivalent required.
- Experience: Minimum 1 year experience in a similar role, such as administration or customer service.
- Skills: Strong communication and interpersonal skills, with the ability to work well under pressure and multitask effectively.
- Competitive Pay: A competitive hourly rate, with opportunities for growth and advancement.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
- Training and Development: Ongoing training and development opportunities to help you grow and succeed in your role.
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