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Director of Operations

3 months ago

Niagara Falls, United States Niagara Falls USA Official Visitor Center Full time
Description

The Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility including, but not limited to, event set-up, housekeeping, and maintenance programs. This includes the operation and maintenance of the mechanical, electrical and HVAC systems. Provides overall planning and direction to department members in order to assure the highest quality service and the most efficient servicing of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget.

Essential Duties:
  • Assumes management responsibility for all services and activities involved in the maintenance and operations of the NFCC including, housekeeping, HVAC, electrical, mechanical, and plumbing equipment, capital planning, set-up services, and grounds keeping.
  • Manages and participates in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions.
  • Assure the highest quality service to all guests by establishing goals and supervising staff.
  • Identify opportunities for improvement and review with the General Manager and Director of Events.
  • Interview and train new staff and provide proper staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Establish, disseminate and monitor work performance and safety standards.
  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges.
  • Develop and implement standard operating procedures for each area of responsibility, including an effective preventative maintenance program.
  • Assist General Manager in preparation and administer departmental annual budget.
  • Assist General Manager in developing and maintaining Capital Improvement Project reports and recommendations for the facility.
  • Maintain cost records of work performed and prepare cost estimates as requested.
  • Verify and approve timesheets for all direct reports.
  • Oversee maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)
  • In partnership with the Events Department, oversee the set-up of events, coordinate facility related needs and direct and monitor the work of all operations staff to ensure a smooth and efficient set-up process.
  • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations.
  • Establish and maintain effective working relationships with staff, contractors and customers.
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.
  • Perform other duties as assigned by the General Manager.
Required Knowledge, Skills and Abilities:
  • Demonstrated ability to developing and monitoring a budget related to the operation of a large facility.
  • Advanced skills using Microsoft Office applications; Word, Excel, PowerPoint and Access.
  • Working knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, housekeeping, trades, audio-visual, electrical, etc.
  • Working knowledge of applicable federal, state, and local laws and regulations.
  • Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA and ADA rules and regulations


Qualifications:

Bachelor's degree in a Sports Management, Business, Engineering or a related field from an accredited college or university; OR a minimum of ten (10) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least five (5) years of managerial experience.

Work Environment/Physical Demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. Candidate must be able to lift 20 pounds. Stopping and bending is a physical requirement.