Business Development Center Associate

3 weeks ago


Canton, United States CareerBuilder Full time

Mitchell Subaru, North America's first Subaru dealership, is seeking a qualified, energetic individual for our Business Development Center position. Ideal candidates possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills. Position includes Internet lead management, inbound and outbound calls, and appointment booking and confirmation. Previous experience in a call center and/or automotive franchise is beneficial but not required. Strong communication skills (phone and email) and basic computer and organizational skills are required.
Responsibilities:
Address customer inquiries on Subaru products and maintenance services.
Use Customer Relationship Management software (CRM) to develop and maintain relationships with new and existing clients
Use all available communication channels to book sales and service appointments.
Maintain professional appearance and representation of the organization.
Assist with reception routing of inbound calls to the dealership during high call volume times.
Outbound communication to customer about service needs, recalls, etc to drive business
Follow up on with customer after visits to dealership.
Qualifications:
Previous experience in sales, customer service, or other related fields
Must have positive outgoing personality and an eagerness to advocate our products and services
Ability to build rapport with clients
Bilingual skills highly beneficial
Ability to work independently on daily tasks
Excellent written and verbal communication skills
Willingness to collaborate with management to regularly assess and improve processes
Availability for every other weekend and second shift coverage
Professional appearance and demeanor
Job type:

Full-time. Hourly wage plus commission.
Required education:

High school diploma or equivalent

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