Customer Service Representative

4 weeks ago

Fort Smith, United States BBA Aviation Plc. Full time
Job ID 11125Date Posted 08/13/2024Location Fort Smith, ArkansasCompany Signature Flight Support LLCJob Type Full timeJob Level Standard

Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:
  • Work as part of a team to provide everyone with a friendly welcome to Signature.
    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
  • Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
  • Assist pilots with access to airport and weather information, portals and computers.
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
  • Abide by emergency response procedures when/if critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times.
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
Job Responsibilities

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Operate a multi-line telephone and use the company-approved greeting.
  • Drive cars, vans or other shuttles in some locations, where applicable.
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
  • Ability to read small print.
Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.

Job Qualifications

To qualify for this position, applicants and those in the role must have:
  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age.
  • A valid state license is required where applicable (based on locations where driving is required).
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs
  • Ability to use a computer and email, including passing computer-based training modules.
  • Strong verbal and written English communication skills.
  • Ability to work flexible schedules and in various weather conditions.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

About Us

From your health to your financial wellness, there

  • Customer Service Representative

    2 months ago

    Fort Smith, United States EBSCO Industries Inc Full time

    Assists the sales and marketing teams with all aspects of projects by performing the following duties. Under direct supervision, interacts with customers by telephone or in person in order to provide information about products and services, take orde Customer Service Representative, Customer Service, Representative, Microsoft, Manufacturing, Retail

  • Customer Service Representative

    2 months ago

    Fort Smith, United States Staff My Agency Full time

    Lewis Eady - State Farm Agency, located in Fort Smith, AR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of...

  • Customer Service Representative

    21 hours ago

    Fort Smith, Arkansas, United States Dobson Fiber Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dobson Fiber. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring that our customers are satisfied with...

  • Customer Service Representative

    1 month ago

    Fort Smith, United States Lewis Eady - State Farm Agency Full time

    Job DescriptionJob Description Lewis Eady - State Farm Agency, located in Fort Smith, AR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the...

  • Customer Service Representative

    3 days ago

    Fort Smith, Arkansas, United States Bachoco OK Foods Full time

    Job SummaryBachoco OK Foods is seeking a highly skilled Customer Service Representative to join our team in Fort Smith, AR. As a key member of our Central Offices, you will be responsible for handling all phases of customer service for food service and retail accounts.Key ResponsibilitiesProcess orders, forms, applications, and requests in a timely and...

  • Customer Service Representative

    3 weeks ago

    Fort Smith, United States Sigma Supply Full time

    Job Title: Customer Service RepresentativeWork Location: Hot Springs, ARSchedule: Mon-Fri, 8:00am to 5:00pmPosition Overview Our customer service representatives demonstrate strong skillsets in problem-solving, organization, inventory replenishment, and communication to help provide the Sales Team of Sigma Supply with the right tools to benefit our customer...

  • Customer Service Representative

    3 weeks ago

    Fort Smith, United States Spartan Logistics Full time

    All Jobs > Customer Service Representative Spartan Logistics is a third-party logistics (3PL) company headquartered in Columbus, OH. We specialize in a unique logistics model: We own and operate our own warehouses, fleet, forklifts, and other key equipment. We have decades of experience in fast-moving inventory, especially food and beverages, and also are...

  • Customer Service Representative

    19 hours ago

    Fort Smith, Arkansas, United States Perpetual Labor Sourcing Full time

    Job Summary:Perpetual Labor Sourcing is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Manage Customer Inquiries: Respond to...

  • Customer Service Representative

    2 months ago

    Fort Worth, United States Guinco Service Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesCompetitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offSavings bankTraining & developmentVision insuranceWellness resourcesCustomer Service Representative - CoordinatorGuinco Service was founded by Jeff Guinn on April 15, 1997. We are a...

  • CORP - Customer Service Representative

    3 months ago

    Fort Smith, United States Bachoco OK Foods Full time

    Founded more than 80 years ago, OK Foods has grown from a livestock and poultry feed manufacturer to join one of the world's leading chicken producers, Bachoco. Bachoco USA produces the highest quality chicken products for the U.S. market. Currently, the Bachoco USA family includes more than 4,000 team members who are dedicated to consistently producing...

  • Customer Service Representative

    3 weeks ago

    Fort Smith, United States First Western Full time

    First Western Bank is currently seeking a Customer Service Representative for our Fort Smith Location. Customer Service Representatives are the face of our company, serving as the spirit of our branch lobbies. Individuals in this position are responsible for assisting customers with their banking needs: completing financial transactions, performing account...

  • Healthcare Customer Service Representative

    2 weeks ago

    Fort Smith, Arkansas, United States Mercy Full time

    Position Summary:This role involves working Monday through Friday, 40 hours per week, within a supportive healthcare environment. The position is essential in facilitating patient interactions and ensuring a smooth operational flow within the clinic.Key Responsibilities:- Welcome and assist patients and visitors, providing clear instructions and direction.-...

  • Customer Service Representative

    2 months ago

    Fort Smith, United States Chambers Bank Full time

    **Customer Service Representative (Part-Time)** **Job Title** Customer Service Representative **Job Description** The position of Customer Service Representative (CSR) is responsible for providing exceptional customer service in all aspects of the position. The primary responsibilities of the position include teller and new accounts duties. Teller duties...

  • Customer Service Representative

    1 month ago

    Fort Smith, United States Spartan Logistics Full time

    Spartan Logistics is a third-party logistics (3PL) company headquartered in Columbus, OH. We specialize in a unique logistics model: We own and operate our own warehouses, fleet, forklifts, and other key equipment. We have decades of experience in fast-moving inventory, especially food and beverages, and also are veteran handlers of glass, paper, automotive...

  • Bilingual Customer Service Representative

    3 weeks ago

    Fort Smith, United States Farmers Insurance and Financial Services Full time $35,000 - $45,000

    Job DescriptionJob DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing...

  • Customer Service Representative

    4 weeks ago

    Fort Smith, United States Spartan Logistics Full time

    Job DescriptionJob DescriptionDescription:Spartan Logistics is a third-party logistics (3PL) company headquartered in Columbus, OH. We specialize in a unique logistics model: We own and operate our own warehouses, fleet, forklifts, and other key equipment. We have decades of experience in fast-moving inventory, especially food and beverages, and also are...

  • Warehouse Customer Service Representative

    3 days ago

    Fort Smith, Arkansas, United States Spartan Logistics Full time

    About the RoleSpartan Logistics, a leading third-party logistics (3PL) company, is seeking a skilled Customer Service Representative to join our team in Fort Smith, AR. As a key member of our operations team, you will be responsible for processing shipments, managing warehouse inventory, and providing exceptional customer service.Key ResponsibilitiesProcess...

  • Customer Service Representative

    2 weeks ago

    Fort Smith, Arkansas, United States Goodwill Industries of Arkansas Full time

    Job OverviewPosition Level Entry Level Location Fort Smith, AR Employment Type Part-Time Compensation $11.00 per hour Work Schedule Flexible Shifts Position SummaryGENERAL SUMMARY OF ROLE The role involves supporting the Assistant Manager and Retail Store Manager in daily store operations and performance objectives, ensuring alignment with budgetary goals...

  • Home Outlet Customer Service Representative

    3 months ago

    Fort Smith, United States E.C. Barton Full time

    **Home Outlet Customer Service Representative** CAROUSEL_PARAGRAPH * Home Outlet of Fort Smith * 5711 Rogers Ave * Fort Smith, Arkansas * Customer Service/Sales * Regular Full-Time * USD $12.00/Hr. * USD $15.00/Hr. * 2642 ** Share Job** mail_outlineGet future jobs matching this search or ** Job Description** **Overview** Our Customer Service...

  • Customer Service Representative

    3 weeks ago

    Fort Smith, United States Signature Aviation plc Full time

    Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and...