Guest Experience Supervisor

3 days ago

New Castle, United States Dash-In Full time
Description

Join the Dash In Team: Where Elevated Guest Experiences Begin

Are you ready to join a team that's all about making greatness happen? Dash In, a proud division of the Wills Group family of brands, is now Great Place to Work Certified™ and Fortune's Best Workplace in Retail™, and we're on the lookout for a Guest Experience Supervisor to be part of our team, offering an enticing starting rate of $18 per hour, plus a $1 per hour premium for those late-night superhero shifts

The role of a Guest Experience Supervisor is crucial in supporting the Guest Experience Manager and Store Manager to ensure the seamless day-to-day operations in the front of the house. Success in this role hinges on demonstrating outstanding customer service and providing comprehensive training for all Guest Experience staff.

Your Role in Creating Remarkable Experiences
  • Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates who excel in delivering an outstanding guest experience 24/7.
  • Ensure the smooth operation of the Front of House and provide your associates with the tools and resources they need to create a remarkable guest experience.
  • Proactively engage with guests and promptly address any questions or concerns they may have.
  • Support associates in meeting guest needs efficiently, resulting in a "no wait" experience.
  • Keep an eye on customer flow and open registers as needed to maintain a seamless guest experience.
  • Uphold Dash In Brand Standards, which include high levels of guest engagement, maintaining a clean facility, ensuring a safe environment, and adhering to all Dash In operational guidelines.
  • Maintain effective communication with the Guest Experience Manager, especially regarding ordering and inventory needs.
  • Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.
Qualifications and Experience You Bring to the Table
  • Minimum of 1 year in a supervisory or management position in a customer service or retail environment.
  • High School Diploma or GED required.
  • Ability to multitask and effectively solve problems.
  • Comfortable using technology, including POS software.
  • Strong focus on providing an exceptional guest experience with excellent people skills.
Ideal candidates will also have:
  • Active ServSafe Certification (a plus).
Why Dash In?

Join a company that's driving innovation, providing exceptional value, and fostering a great work environment. At Dash In, we believe in your growth and development.

Learn. Grow. Lead: We're all about your professional journey, offering flexible roles that empower you with the skills you need.

Employee Benefits and Perks:
  • Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
  • Paid Community Engagement: 2 paid community service days each year.
  • Paid Parental Leave: Support for new parents.
  • Education and Development: Tuition reimbursement, development programs, and certificate program assistance.
  • Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
  • Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
  • Insurance: Pet insurance, basic life insurance, short and long-term disability coverage.
  • Career Growth: Opportunities to advance in the Mid-Atlantic Region.
  • Employee Discounts: Free coffee, fountain beverages, and discounts on fresh food at our Dash In corporate stores and discounted monthly car wash memberships.

Ready to start your adventure with Dash In? We're excited to meet you and welcome you into our family Apply now and let's create greatness together.

Dash In is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin

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