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Credit And Collections Specialist

2 months ago

Miami, United States Aston Carter Full time

Job Description

Responsible for managing, researching and answering credit card disputes and chargeback cases. Manages and monitors outstanding debts for the company. Works in conjunction with the collection agency to obtain payment and provide assistance to the collection agency to speed up the collection process. Serves as liaison between the credit card companies, concessionaires and internal departments to ensure cases are resolve in the most effective manner providing excellent customer service to both our internal and external customers.

+ Research, analyze, and answer disputes and chargebacks cases for the different credit card types.

+ Compose letters to respond to cases in accordance with the Credit Card Association guidelines and company terms and conditions.

+ Manage all outstanding bills, promissory notes and payments for the company. Facilitate and track the payment of outstanding notes from different sources within the company and incoming from third parties.

+ Maintain the Direct Bill Ledger with the weekly additions of new Promissory Notes from the ships versus updating it for payments collected and unsuccessful closed cases.

+ Follow up with the credit card companies on answered cases and monitor cases results.

+ Track and maintain a low record of cases lost.

+ Maintain the dispute/chargeback cases log up to date.

+ Prepare schedules and analyses for credit cards transactions.

+ Act as a liaison between credit card companies, collection agency and internal departments.

+ Collect funds due to the Company using excellent customer service skills to maintain the Company's image.

+ Review and maintain collection agency files on a monthly basis.

+ Perform other accounting operations duties as required by Management.

+ Perform other job-related functions as assigned.

Work Site

This is a hybrid position requiring M-Th on-site in Doral, Florida and Friday remote.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.