VP Customer Success
1 month ago
Location: Bay Area
About Veza
Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Redwood Shores, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on LinkedIn, Twitter, and YouTube.
About the Opportunity
As a VP of Customer Success, you will lead a team of strong, experienced Customer Success professionals dedicated to making Veza successful in all production accounts. This role heavily drives customer satisfaction, expanded revenue opportunities and Veza's ability to scale quickly. This is an opportunity to join a company that's a leader in the identity security space and immediately witness your contributions helping to drive that success.
You Will
- Build, Expand, Manage and maintain the end to end onboarding and customer success processes
- Own post-sales customer engagement for delivery of Veza use-cases driving high perceived value for initial deployment and expansions
- Coach and guide teams through all cycles of the customer journey through onboarding, adoption, leading metrics and indicators, and retention
- Take overall accountability of all account executive relationships and manage customer and team escalations driving high customer NPS
- Continuously prioritize and over-communicate for all customer engagement activities with existing team and resources
- Prioritize talent attraction, retention, and development to scale CS teams across customer success engineers, deployment engineers, and customer success managers
- Own customer-product feedback processes
- Manage the renewal, retention, and growth strategies for all customers
- Passion for championing customer satisfaction
- Bi-modal GTM - commercial / mid-market and enterprise / large-enterprise
- 10+ years of hands-on professional experience in customer success or consulting, working with technical enterprise customers
- Managed a team of 4-8 similarly driven CSEs/CSAs
- Growth stage experience building and scaling Customer Success teams for enterprise customers
- A deep information and identity security background
- Experience supporting CISOs as your primary customer sponsor
- Comfort working at dynamic, growth-stage, category defining companies
- IAM/IGA/PAM background; experience with identity platforms such as Okta, Ping Identity, Microsoft, SailPoint, Saviynt, Active Directory, and Azure AD
- Security background; experience with security platforms such as ZScaler, Crowdstrike, NetSkope, etc.
- Experience with Cloud platforms, including Cloud IAM, for AWS, Azure, and/or GCP
- Experience with data platforms such as Snowflake, AWS RDS, AWS Redshift, etc.
We're driven to build a strong company culture and are looking for individuals with solid alignment with the following:
- Ownership Mindset
- Act with Integrity
- Guardians of our Customers
- Opinionated Humility
- Build Trust, Earn Trust
At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.
Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email recruiting@veza.com
About Veza
Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Redwood City, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on LinkedIn, Twitter, and YouTube.
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