VP of Customer Success

1 month ago


San Francisco, United States Artisan Full time

Company Description

Artisan is creating AI Employees, called Artisans, and software that is beautiful, easy to use, and consolidated. Our first Artisan is Ava, the AI BDR. She automates campaign creation, lead discovery, research, hyper-personalized emails and Linkedin messages and deliverability management.


Our mission is to consolidate the entire GTM lifecycle into one platform, and create Artisans for all core roles. We’re backed by Y Combinator, recently raised a $12M Seed and are growing ARR by $xM monthly.


Role Description

This is a full-time on-site role for a VP of Customer Success at Artisan in San Francisco, CA. The VP of Customer Success will be responsible for overseeing customer satisfaction, retention, account management, sales, and enhancing customer experience on a daily basis. Your role will consist of managing and expanding our CS team (currently consisting of 3 people) and implementing scalable processes. We are obsessed with customer happiness, and you’ll be at the core of making sure every customer has a delightful experience with Artisan.


About You

Previously held a Head/VP-level customer success role at a scaling venture-backed startup

  • Obsessed with customer experience
  • Extremely process-oriented and organzied
  • Impeccable attention-to-detail
  • Experience hiring & building teams
  • Grit, determination and willingness to work hard
  • Mission-driven


Come join us and help us to build a world-class customer success org 🤠



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