Front Desk Agent
4 months ago
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Residence Inn Atlanta Downtown
134 Peachtree St., NW Atlanta, GA 30303Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Desk Agent
5 months ago
Atlanta, United States Sonesta International Hotels Full timeThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Service, Operations Manager, Hotel
-
Front Desk Agent
1 month ago
Atlanta, Georgia, United States EVEN Hotel Atlanta Cobb Galleria Full timeJob Title: Front Desk AgentEVEN Hotel Atlanta Cobb Galleria is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay for our guests.Responsibilities:Provide exceptional...
-
Front Desk Agent
4 weeks ago
Atlanta, United States Aimbridge Hospitality Full timeAimbridge Hospitality - AC Atlanta Downtown [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...
-
Front Desk Agent
4 weeks ago
Atlanta, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Residence Inn Atlanta Midtown [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Front Desk Agent
6 days ago
Atlanta, United States Aimbridge Hospitality Full timeAimbridge Hospitality - AC Buckhead Phipps Plaza [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Front Desk Agent
3 days ago
Atlanta, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: CA88F12AE544B3F022713FA9B5DD44B2 [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...
-
Front Desk Agent
1 month ago
Atlanta, United States Courtyard by Marriott Full timeCourtyard by Marriott - 133 Carnegie Way [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally; Assist with reservations...
-
Front Desk Agent
4 weeks ago
Atlanta, Georgia, United States Remington Full timeJob DescriptionWe are seeking a highly motivated and organized Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Provide...
-
Front Desk Property Agent
1 week ago
Atlanta, United States Qualified Staffing Search Group Full timeQualified Staffing is searching for a Front Desk Property Agent for a new apartment complex in Atlanta, GA 30312! Prior property management or rental office experience is preferred. Schedule: Mon-Fri 8:30 am-5 pm. Pay: $20-$23/hour JOB DUTIES: Answer Front Desk, Agent, Property Management, Property, Staffing, Customer Service
-
Front Desk Agent
2 weeks ago
Atlanta, Georgia, United States HEI Hotels & Resorts Full timeJob Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Responsibilities:* Greet guests warmly and efficiently,...
-
Front Desk Agent
1 month ago
Atlanta, United States Crestview Management, LLC Full timeJob Description: Front Desk AgentLocation: Atlanta, GA, 30354 Job Number: 24141612 Job Category: Rooms & Guest Services Operations Schedule: Full-Time Located Remotely? N Relocation? N Position Type: Non-Management Position Summary The Front Desk Agent is responsible for providing guests with a memorable and unique experience during their stay. They will...
-
Front Desk Agent
6 months ago
Atlanta, United States Four Seasons Hotels & Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Guest Experience, Hotel
-
Front Desk Agent
1 month ago
Atlanta, Georgia, United States Embassy Suites Atlanta Midtown Full timeAbout Embassy Suites Atlanta MidtownWe are a new and modern hotel in the upscale Atlantic Station neighborhood, offering a convenient commute for associates and easy access to entertainment, shopping, and dining. Our team is passionate about providing exceptional service and creating a welcoming atmosphere for our guests.Job SummaryWe are seeking a highly...
-
Front Desk Agent
1 month ago
Atlanta, United States Residence Inn by Marriott Full timeResidence Inn by Marriott - 2960 Piedmont Road NE [Guest Service / Concierge] As a Front Desk Agent at Residence Inn by Marriott, you'll: Greet and assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving complaints; Maintain accurate records of guest information and transactions; Handle...
-
Front Desk Agent
3 weeks ago
Atlanta, Georgia, United States Residence Inn Atlanta Midtown Full timeJob Summary:As a Front Desk Agent at Residence Inn Atlanta Midtown 17th Street, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities,...
-
Front Desk Agent
5 months ago
Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guestProviding outstanding guest service during their staySettling the guest's account upon the completion of their stay. Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge duties. Provide courteous and efficient...
-
Front Desk Agent
2 months ago
Atlanta, United States Omni Hotels Full timeLocation: Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni...
-
Front Desk Agent
5 months ago
Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guestProviding outstanding guest service during their staySettling the guest's account upon the completion of their stay. Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge duties. Provide courteous and...
-
Front Desk Agent
1 month ago
Atlanta, United States Schulte Companies Full timeSchulte Companies - 188 14th St NE [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...
-
Hotel Front Desk Agent
1 week ago
Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full timeDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...