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Desktop Support Engineer

2 months ago

Pittsburgh, United States System One Holdings, LLC Full time
Desktop Support Engineer
Contract 6months- 1year

ONSITE

This person will focus on building machines & equipment, as well as supporting conference rooms & meetings and triaging tickets.

Accountabilities

•Provide day-to-day Service Desk support for users located in Americas region with focus on Pittsburgh operations.

•Carry out installation, configurations and maintenance on desktops, laptops, software, mobile devices and printers.

•Priority on imaging, building and shipping PC's and mobile device's as well as desk setups onsite.

•Emphasis on PC refreshes and Windows 11 rollout.

•Support incoming requests and incidents stemming from tickets, calls, walk-ups.

•Support executives and help with meetings, video conference equipment, visitor guest internet access.

•Troubleshoot connectivity, application issues and research and escalate as appropriate.

•Maintain all corporate IT computer equipment including inventory, safe keeping, upgrades, repairs, maintenance, replacements, etc.

•Undertake any other relevant duties as directed by the Regional Manager of IT Americas.

•Provide excellent customer service and ensure that a professional manner is maintained with customers at all times.

•Develop and maintain close working relationships with internal and external contacts as appropriate.

•Work is conducted efficiently and effectively, complies with our best practices and standardization requirements.

Required Skills & Experience:
(MUST-HAVE minimum requirements)

•Minimum of 3 years of previous experience in a Corporate Office setting.

•Able to work onsite 5 days a week.

•Proven working experience in providing help desk support.

•Strong knowledge of current technologies.

•Desktop, laptop, and mobile device support experience.

•Microsoft Operating Systems and server-side applications.

•Strong client-facing and communication skills.

•Troubleshooting and multi-tasking skills.

•Organized, detail oriented, superb customer service skills.

•Able and open to learn new technologies and concepts and have increasing responsibilities.

Desired Skills & Experience:

•Previous experience in Global enterprise organization.

•Previous experience in Service Desk driven by SLA/KPIs.

•Strong understanding or ITIL best practices.

•Strong knowledge of current technologies.

•Advance desktop, laptop, server and mobile device support.

•Advanced Microsoft Operating Systems and Applications support (Active Directory, O365, PowerShell).

•Familiarity of basic networking fundamentals in enterprise WAN/LAN topology.

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