Desktop Support Specialist

6 days ago


Pittsburgh, Pennsylvania, United States Enkompas Full time
Job Title: Desktop Support Engineer

Job Summary:
We are seeking a skilled Desktop Support Engineer to join our team at Enkompas. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless operation of our desktop systems and equipment.

Key Responsibilities:
  • Provide exceptional day-to-day Service Desk support to users in the Americas region, with a focus on Pittsburgh operations.
  • Install, configure, and maintain desktops, laptops, software, mobile devices, and printers.
  • Prioritize imaging, building, and shipping PCs and mobile devices, as well as desk setups onsite.
  • Emphasize PC refreshes and Windows 11 rollout.
  • Support incoming requests and incidents stemming from tickets, calls, and walk-ups.
  • Support executives and assist with meetings, video conference equipment, and visitor guest internet access.
  • Troubleshoot connectivity and application issues, researching and escalating as necessary.
  • Maintain all corporate IT computer equipment, including inventory, safekeeping, upgrades, repairs, maintenance, replacements, and more.
  • Undertake other relevant duties as directed by the Regional Manager of IT Americas.
  • Deliver excellent customer service and maintain a professional demeanor with customers at all times.
  • Develop and maintain close working relationships with internal and external contacts as needed.
  • Work efficiently and effectively, adhering to our best practices and standardization requirements.

Requirements:
  • Minimum of 3 years of experience in a Corporate Office setting.
  • Able to work onsite 5 days a week.
  • Proven experience in providing help desk support.
  • Strong knowledge of current technologies.
  • Desktop, laptop, and mobile device support experience.
  • Microsoft Operating Systems and server-side applications expertise.
  • Strong client-facing and communication skills.
  • Troubleshooting and multi-tasking skills.
  • Organized, detail-oriented, and superb customer service skills.
  • Willingness to learn new technologies and concepts and take on increasing responsibilities.

Preferred Qualifications:
  • Previous experience in a Global enterprise organization.
  • Previous experience in a Service Desk driven by SLA/KPIs.
  • Strong understanding of ITIL best practices.
  • Advanced knowledge of current technologies.
  • Expertise in desktop, laptop, server, and mobile device support.
  • Advanced Microsoft Operating Systems and Applications support (Active Directory, O365, PowerShell).
  • Familiarity with basic networking fundamentals in enterprise WAN/LAN topology.


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