Desktop Support Specialist
6 days ago
Job Summary:
We are seeking a skilled Desktop Support Engineer to join our team at Enkompas. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless operation of our desktop systems and equipment.
Key Responsibilities:
- Provide exceptional day-to-day Service Desk support to users in the Americas region, with a focus on Pittsburgh operations.
- Install, configure, and maintain desktops, laptops, software, mobile devices, and printers.
- Prioritize imaging, building, and shipping PCs and mobile devices, as well as desk setups onsite.
- Emphasize PC refreshes and Windows 11 rollout.
- Support incoming requests and incidents stemming from tickets, calls, and walk-ups.
- Support executives and assist with meetings, video conference equipment, and visitor guest internet access.
- Troubleshoot connectivity and application issues, researching and escalating as necessary.
- Maintain all corporate IT computer equipment, including inventory, safekeeping, upgrades, repairs, maintenance, replacements, and more.
- Undertake other relevant duties as directed by the Regional Manager of IT Americas.
- Deliver excellent customer service and maintain a professional demeanor with customers at all times.
- Develop and maintain close working relationships with internal and external contacts as needed.
- Work efficiently and effectively, adhering to our best practices and standardization requirements.
Requirements:
- Minimum of 3 years of experience in a Corporate Office setting.
- Able to work onsite 5 days a week.
- Proven experience in providing help desk support.
- Strong knowledge of current technologies.
- Desktop, laptop, and mobile device support experience.
- Microsoft Operating Systems and server-side applications expertise.
- Strong client-facing and communication skills.
- Troubleshooting and multi-tasking skills.
- Organized, detail-oriented, and superb customer service skills.
- Willingness to learn new technologies and concepts and take on increasing responsibilities.
Preferred Qualifications:
- Previous experience in a Global enterprise organization.
- Previous experience in a Service Desk driven by SLA/KPIs.
- Strong understanding of ITIL best practices.
- Advanced knowledge of current technologies.
- Expertise in desktop, laptop, server, and mobile device support.
- Advanced Microsoft Operating Systems and Applications support (Active Directory, O365, PowerShell).
- Familiarity with basic networking fundamentals in enterprise WAN/LAN topology.
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