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Desktop Support Engineer

4 months ago

Pittsburgh, United States Enkompas Full time
Title: Desktop Support Engineer
Location: ONSITE in Pittsburgh, PA
Type: Contract/Contract To Hire
Salary: Commensurate with experience

Looking for a well-rounded resource to provide desktop support. This person will focus on building machines & equipment,
as well as supporting conference rooms & meetings and triaging tickets.

Accountabilities
• Provide day-to-day Service Desk support for users located in Americas region with focus on Pittsburgh operations.
• Carry out installation, configurations and maintenance on desktops, laptops, software, mobile devices and printers.
• Priority on imaging, building and shipping PC's and mobile device's as well as desk setups onsite.
• Emphasis on PC refreshes and Windows 11 rollout.
• Support incoming requests and incidents stemming from tickets, calls, walk-ups.
• Support executives and help with meetings, video conference equipment, visitor guest internet access.
• Troubleshoot connectivity and application issues and research and escalate as appropriate.
• Maintain all corporate IT computer equipment including inventory, safe keeping, upgrades, repairs, maintenance, replacements, etc.
• Undertake any other relevant duties as directed by the Regional Manager of IT Americas.
• Provide excellent customer service and ensure that a professional manner is maintained with customers at all times.
• Develop and maintain close working relationships with internal and external contacts as appropriate.
• Work is conducted efficiently and effectively, complies with our best practices and standardization requirements.

Required Skills & Experience:
(MUST-HAVE minimum requirements)
• Minimum of 3 years of previous experience in a Corporate Office setting.
• Able to work onsite 5 days a week.
• Proven working experience in providing help desk support.
• Strong knowledge of current technologies.
• Desktop, laptop, and mobile device support experience.
• Microsoft Operating Systems and server-side applications.
• Strong client-facing and communication skills.
• Troubleshooting and multi-tasking skills.
• Organized, detail oriented, superb customer service skills.
• ble and open to learn new technologies and concepts and have increasing responsibilities.

Desired Skills & Experience:
• Previous experience in Global enterprise organization.
• Previous experience in Service Desk driven by SLA/KPIs.
• Strong understanding or ITIL best practices.
• Strong knowledge of current technologies.
• dvance desktop, laptop, server and mobile device support.
• dvanced Microsoft Operating Systems and Applications support (Active Directory, O365, PowerShell).
• Familiarity of basic networking fundamentals in enterprise WAN/LAN topology.

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