Customer Service Representative

2 months ago

Portage, United States Castle Automotive Group Full time

At Castle Automotive Group, **we have openings for entry-level and experienced Customer Care Representatives for both our BDC sales and service departments**. We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day.

**Responsibilities**

* Answer customer calls and establish follows-up with sales, or service, appointments

* Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

* Provide customers with initial product information and direct them to the appropriate dealership resources

* Present initial financing options based on customer needs

* Follow up with leads that are not ready to make an appointment or no-show

* Participate in team and process development sessions keeping positive relationships with teammates, sales teams and dealership management

* Utilize CRM tracking system daily

**Qualifications**

* Minimum one year in a previous customer service role, preferably in auto dealership environment

* Excellent customer service skills

* Strong communication skills, both verbal and written

* Positive and hardworking personality

* Strong computer skills

**What We Offer**

* 401(K)

* Major medical, dental, vision, and life insurance

* Voluntary Benefits (Accident, Critical Illness, Disability, and more)

* Paid Time Off

* Employee vehicle purchase discounts

* Flexible work schedule

* **Career advancement**

We are looking for qualified, quality people who are ready to start their career within our family.

**Apply for Customer Service Representative**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationMilitary Experience Yes No I understand that a background check may be apart of the hiring process for this role. (Initial Below) Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 1/20/2022

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