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Customer Service Representative

2 months ago

Jackson, Missouri, United States Arkansas Department of Workforce Services Full time

About the Role:

This position is part of the Arkansas Department of Workforce Services team, where we strive to provide excellent customer service to our clients. As a Customer Service Representative, you will be the first point of contact for clients, providing a personalized and friendly experience.

Key Responsibilities:

  • Answer client inquiries and provide information on our services
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients according to their preferences
  • Ensure all client needs are met during service
  • Maintain a clean and organized workspace
  • Perform other duties as assigned

Requirements:

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task and prioritize tasks
  • Strong organizational and time-management skills
  • Computer proficiency with Microsoft Office

Preferred Qualifications:

  • High School diploma or equivalent
  • Sales/marketing experience

About Us:

The Arkansas Department of Workforce Services is committed to providing excellent customer service to our clients. We strive to create a supportive and inclusive work environment that values diversity and promotes professional growth.