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Customer Care Specialist

2 months ago

Minneapolis, United States ZEISS Group Full time

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**Customer Care Specialist**

We are seeking a Customer Experience Specialist to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

+ Handle customer inquiries and complaints

+ Provide information about the products and services

+ Troubleshoot and resolve product issues and concerns

+ Document and update customer records based on interactions

+ Develop and maintain a knowledge base of the evolving products and services

+ Bachelors degree plus 2 years of relevant experience OR 6+ years of experience in customer service/care, sales support, or related area.

+ Export experience a plus.

+ Proficient in the use of a PC and Keyboard as well as Microsoft Office (Word and Excel required, Visio and PowerPoint are helpful)

+ Demonstrated ability to read, write, speak, and understand English

+ Ability to add, subtract, multiply, divide, and calculate percentages is necessaryStep out of your comfort zone, excel and redefine the limits of what is possible. Thats just what our employees are doing every single day in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now It takes less than 10 minutes.

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