Customer Care Specialist

5 months ago

Minneapolis, United States Securitas Electronic Security Inc Full time

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

Our unique and advanced monitoring capabilities through SONITROL delivers the quickest alarm verification, the fastest police response times, the lowest false alarms and the best apprehension rate, over 183,000 and counting, in the security industry. Our verified audio & video intrusion detection system decreased the risk of false alarms and increases the likelihood of criminal apprehension. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as a Customer Monitoring Specialist working a 1st, 2nd, or 3rd shift schedule will include holidays and weekends. Customer Monitoring Specialist are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system. This position will require the incumbent to report onsite.

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a 1st, 2nd, or 3rd shift schedule which could include holidays and weekends. This position will require the incumbent to report onsite.

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.

Your essential functions will include:

  • Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately
  • Answers the multi-line telephone system
  • Ensures confidentiality of customer information at all times

Minimum Requirements

  • High School Diploma required, some college Preferred
  • 1-3 years work experience
  • Type 30 + words a minute
  • Must be able to prioritize and multi task
  • Must be able to follow written and verbal instructions
  • Ability to perform duties with a high degree of urgency and accuracy
  • Good interpersonal communication and organizational skills
  • A positive attitude of teamwork and continuous improvement
  • Candidates must complete a pre-hire assessment for typing
  • Those selected will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator

Securitas offers comprehensive benefits including:

  • Shift differential pay
  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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