![Blu Dot](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
1 month ago
* 19-Jan-2022 to 20-Apr-2022 (CST)
* Minneapolis, MN, USA
* Full Time
*Benefits include paid vacation and sick time, 401(k) plan with employer match, group medical insurance, dental insurance, employer paid short term and long term disability insurance, maternity leave, parental leave, life insurance and employee discounts on product.*
**TITLE:** Customer Service Specialist - Direct **REPORTS TO:** Customer Service Manager : Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Customer Service Specialist to join our dynamic and values-driven company.
**Company Purpose**
Inspire a more creative way of living through good design that's good to everyone.
**Core Values**
* **Good design is good** . Good design should be reflected in everything we do.
* **Keep it simple.** Strive for economy in all that you do.
* **Everyone is invited to our party.** Treat every individual with respect & dignity.
* **Our glass is half full.** Focus on the positive.
* **Be humble.** We take nothing for granted.
* **Turn it up to 11.** Determine what is expected and do a little more.
* **Stay curious.** Try, learn, improve, repeat.
**ABOUT THE ROLE** : Start your career at Blu Dot in this role within our Direct Customer Service team, where you will develop and put into use an expert understanding of Blu Dot designs, company policies, and processes to provide customers with exceptional support.
**RESPONSIBILITIES** :
* Collaborate within the Customer Service team and across company departments as we strive to improve the customer experience at every touchpoint.
* Provide reliable availability to Blu Dot customers through live calls and emails.
* Deliver support across all stages of the Blu Dot customer experience - from product inquiry, to order status, to servicing the product after delivery.
* Perform cross-functional operations, understanding basic processes and procedures of other channels including Product, Ecommerce, Logistics, Retail, and Accounting.
* Aggregate information from several evolving business platforms and software, including Help Scout, Magento, Great Plains, Without Wire, as well as our logistics partner sites and the Blu Dot website.
* Work closely with fellow specialists in Customer Service to build knowledge, and solve unique situations as a group. Demonstrate expertise on all products and policies.
* Establish current stock status and availability of product SKUs; identify and update ETA changes for existing orders.
* Communicate with our logistics partners to facilitate delivery appointments, returns, and swap outs.
* Steadily grow role to include individualized tasks and responsibilities.
**WE LOVE TO SEE IT** :
* Holistic thinkers. Multi-taskers. Team players.
* Empathetic to the max.
* Skilled communication via phone and email.
* Curiosity to learn new products and systems.
* 2+ years customer service experience.
**COMPENSATION:** Compensation will be based on experience and qualifications. Benefits include paid vacation, 401(k) plan, group medical insurance, long term disability insurance, life insurance and employee discounts on product.
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
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