Customer Care Specialist

2 months ago


Minneapolis, United States Hero Full time

**Customer Care Specialist**

Call Center Minneapolis, Minnesota Minimum Experience **Mid-level** Compensation **$23/hour** Customer Care Specialist

At Hero, we believe that our employees will take great care of our customers because we take great care our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.

A Customer Care Specialist at Hero is responsible for handling incoming customer concerns, making outgoing Happy Calls, and processing membership cancellations. Candidates who will thrive in this role enjoy problem solving, finding creative solutions to help customers, and collaborating with team members. They are also great at acting decisively and displaying confidence in a fast-paced environment.

Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.

Core Values

* T eam Before Self

* R emarkably Great & Driven

* U ltimate Professionalism

* E xcellent Communication

Amazing Benefits Package

* Competitive Compensation: $23 per hour

* 3% 401k Employer Contribution

* 100% Employer Paid Benefits

+ Free Medical Benefits for employee and family (additional upgrades available at reduced cost)

+ Free Dental and Vision Benefits for employee (additional upgrades for family available)

+ Free Short-Term Disability Benefits

+ Free Long-Term Disability Benefits

+ Free Life Insurance

* S.A. and F.S.A plans available

* Paid Time Off starting at two weeks a year

* Six paid Holidays a year

* Full access to Peak Health fitness and recovery center

* Employee discounts on services at cost pricing available

Schedule

* Shift can vary between 7:00 am and 6:00 pm based on business needs

* Overtime may be available based on business needs

* Remote work may be available after training is complete

Essential Job Duties

* Be the first line of contact for customers concerns and resolve them efficiently and effectively

* Project a positive and memorable image to customers and team members

* Be a resource for team members and management for all escalated issues

* Assist in maintaining membership plans with customers

* Track data collected through concerns and making Happy Calls

* Provide feedback to management regarding the customer experience

Qualifications

* Demonstrates Hero core values at a high level (T.R.U.E.)

* Valid drivers license with clean driving and criminal record

* Able to communicate professionally, clearly, and concisely in both verbal and written forms

* Strong interpersonal skills and ability to build positive working relationships

* Ability to determine and shift priorities quickly

* Demonstrates outstanding problem solving and quick decision-making skills with a professional demeanor and sense of urgency

* Ability to deescalate intense emotional responses from our customers and come to reasonable accommodations to meet their needs

* Working knowledge of Microsoft Teams, Excel, Word and PowerPoint

*Hero Home Services is an equal opportunity employer, including veterans.*

Location Minneapolis, Minnesota Minimum Experience Mid-level Compensation $23/hour



  • Minneapolis, United States Advent Talent Group Full time

    Advent Talent Groups is in search of a Customer Care Specialist for our global client based in Minneapolis, MN. This pivotal role focuses on addressing and resolving escalated customer issues, complaints, and problems that surpass the store level. Th Customer Care, Specialist, Social Media, Retail, Staffing, Customer, Talent


  • Minneapolis, United States Marmon Holdings, Inc. Full time

    Marmon Link Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're Customer Care, Specialist, Customer Service, Retail, Construction, Call Center


  • Minneapolis, Minnesota, United States VCA Animal Hospitals Full time

    Join Our Team at VCA Animal HospitalsWe are seeking a dedicated Customer Care Specialist to enhance our client relations and support our growing practice.Position Overview:As a vital member of our team, the Customer Care Specialist is the first point of contact for our clients, establishing a welcoming atmosphere and fostering trust in our services. This...


  • Minneapolis, United States ZEISS Group Full time

    **Data privacy settings** **Customer Care Specialist** We are seeking a Customer Experience Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. + Handle customer inquiries and complaints + Provide information about the products and services + Troubleshoot and...


  • Minneapolis, United States Startribunecompany Full time

    ** Customer Care Specialist** **Job Category****:** Circulation **Requisition Number****:** CUSTO001898 Showing 1 location **Job Details** **Description** We are looking for friendly, and hard-working customer care specialists to join our developing team. Those in this role will be responsible for answering incoming calls and electronic communication...


  • Minneapolis, United States Advent Talent Group Full time

    Advent Talent Groups is in search of a Customer Care Specialist for our global client based in Minneapolis, MN. This pivotal role focuses on addressing and resolving escalated customer issues, complaints, and problems that surpass the store level. The specialist will be responsible for delivering prompt and effective responses, crafting innovative solutions,...


  • Minneapolis, Minnesota, United States Animal Humane Society Full time

    Position Overview:Are you dedicated to delivering outstanding support and care to pet owners and their beloved animals? We are seeking a Customer Care Specialist to become an integral part of our veterinary team. In this role, you will be the welcoming presence that assists clients, manages appointment scheduling, and ensures a seamless experience for...


  • Minneapolis, United States Advent Talent Group Full time

    Advent Talent Groups is in search of a Customer Care Specialist for our global client based in Minneapolis, MN. This pivotal role focuses on addressing and resolving escalated customer issues, complaints, and problems that surpass the store level. The specialist will be responsible for delivering prompt and effective responses, crafting innovative solutions,...


  • Minneapolis, United States Advent Talent Group Full time

    Advent Talent Groups is in search of a Customer Care Specialist for our global client based in Minneapolis, MN. This pivotal role focuses on addressing and resolving escalated customer issues, complaints, and problems that surpass the store level. The specialist will be responsible for delivering prompt and effective responses, crafting innovative solutions,...


  • Minneapolis, United States Securitas Electronic Security Inc Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...


  • Minneapolis, Minnesota, United States Bachman's Full time

    Bachman's Inc.Position: Plant Care Specialist and Customer Support RepresentativeSector: RetailBachman's is a reputable family-owned enterprise in the Twin Cities region, with a legacy that dates back to 1885. We are seeking a dedicated Plant Care Specialist and Customer Support Representative to become part of our team for the upcoming seasonal period.Key...


  • Minneapolis, United States Kuehne + Nagel Full time

    Sea Logistics Customer Care Specialist, Import |United States | US2062954 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Minneapolis/St Paul Apt site is looking for a new Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team YOUR ROLE The Sea Logistics...


  • Minneapolis, Minnesota, United States Sportsdigita Full time

    Job OverviewObjective: In light of our ongoing expansion, we are seeking a seasoned Training & Support Specialist to enhance our Customer Care team. This role is pivotal in engaging, educating, and empowering both new and existing clients on the DIGIDECK platform. Reporting directly to the Director of Product Training, the Specialist will focus on boosting...


  • Minneapolis, Minnesota, United States Sportsdigita Full time

    Job OverviewObjective: As we expand our operations, we are seeking a skilled Training & Support Specialist to enhance our Customer Care team. This role is pivotal in engaging, instructing, and empowering both new and existing clients on the DIGIDECK platform. Reporting directly to the Director of Product Training, the Specialist will focus on boosting...


  • Minneapolis, United States Wolters Kluwer Full time

    Ideal candidate will be located in Minneapolis, MN. Uncapped commission potential. The Customer Success Specialist is a quota-carrying team member responsible for working with customers across industries to drive adoption, pursue renewals and up-sell opportunities in the customers’ existing product lines. The Customer Success Specialist is responsible for...

  • Customer Success

    1 month ago


    Minneapolis, United States SWIPEGUIDE B.V. Full time

    We are all about enabling manufacturing enterprises to crowdsource their knowledge from the factory floor with a bottom-up approach. A mantra that also lives strong within SwipeGuide! We are now looking for an additional Customer Success & Enablement Specialist to join our small, close-knit CS team and work closely with Molly and Adele on customer...


  • Minneapolis, Minnesota, United States YMCA of the USA Full time

    Are you passionate about fostering connections with individuals? Do you aspire to contribute positively to the overall wellness of your community? If you are sociable, creative, and driven by a purpose, this role is tailored for you. The Customer Engagement Specialist serves as the pivotal point of contact for clients, providing a comprehensive range of...

  • Lawn Care Specialist

    2 months ago


    Minneapolis, United States Naturescape Full time

    Job DescriptionJob DescriptionNaturescape is seeking to hire a Lawn Care Specialist in Coon Rapids, MN to provide our customers with outstanding services for their residential and commercial properties. Are you looking for a career in lawn and landscape care with a stable, family-owned business? Would you like to be a valued and respected member of a...


  • Minneapolis, United States ResMed Full time

    You could say Brightree by ResMed is a technology company. And that’s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over...


  • Minneapolis, Minnesota, United States DIGNITY HOME CARE LLC Full time

    Personal Care Support Specialist at Dignity Home Care LLCKey Responsibilities: - Deliver personal assistance and health-related services to ensure the well-being of clients at Dignity Home Care LLC. - Aid clients with daily living activities in accordance with the Service Agreement and Medication Administration Record. - Execute additional assigned tasks...