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GENERAL MANAGER OF SUITES

3 months ago

Louisville, United States Compass Group USA Full time

GENERAL MANAGER OF SUITES - Churchill DownsClick Here to Apply OnlineJob Description Levy Sector LOCATION: Churchill Downs - Louisville, KY - Home of the Kentucky Derby and Kentucky e be part of the 150th Run For The Roses in 2024. The Kentucky Derby has run annually since 1875. It is the longest continually - run sporting event in the United States.Salary Range: $60,000 to $65,000Other Compensation: Bonus EligibleRelocation Funds: YESAs the General Manager of Suites, you will be responsible for managing the Suites department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background.At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time Off PlanHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Detailed Responsibilities Overseeing all aspects of suites operationsEnsuring the recruitment and training of team members in our standards and proceduresWorking with the location leadership team to continual drive improvements in guest satisfaction and financial resultsDriving engagement within the departmentOverseeing all aspects of season planning and event preparation to ensure maximum event readinessBuilding relationships with regular guests and suite holdersPartnering with the culinary team to oversee the development of menus for all suitesSetting up and ensuring the consistent use of the Suites Management System for the departmentEnsure the availability of printed collateral to support promotions and premium offer communicationWorking with the location partner to deploy the vision and operational plan for sponsored spaces within the departmentOverseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedureEnsuring all aspects of suite operations are in line with Levy's Core Signature standardsOverseeing annual suite holder tastings in partnership with the culinary teamAttending BEO meetings to plan for upcoming eventsWorking in partnership with other departments to ensure accurate completion of the requisition processWorking with the culinary and purchasing team to review consumption rates and update par levels as necessaryEnsuring compliance with all Payment Card Information rulesConducting progressive coaching with team membersCompletion of monthly financial reporting and action planningEnsuring regular maintenance, cleaning and inspection of all suite areas and equipmentEnsuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followedCompletion and processing of alcohol incident logs to identify recurring issues or trendsManaging team member breaksOverseeing recruitment activities for team membersHolding pre-shift meetings to set the tone for eventsSupport location 'Keys to the Future' activities to develop future leadersSupport team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guestsOverseeing service standards during events to ensure a high standard of guest experienceEnsuring accurate end of month inventory completionManaging and resolving guest complaintsManaging team member incidents/accidents and following all required reporting proceduresManaging the onboarding of new management employees in line with our #bestdayever processMonthly safety training conducted for team membersManaging team member scheduling in line with demand forecastsOther responsibilities and duties as assignedSupporting other locations/properties as needed Skills and Experience5+ experience in a food and beverage operational leadership positionBachelor's degree in hospitality management is preferredHigh level of computer literacyPassion for hospitality, food, and retailExcellent interpersonal and stakeholder management skillsDifferent perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.About LevyThe disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.Levy maintains a drug-free workplace.