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Mid-Market Customer Success Manager

4 months ago


Little Ferry, United States Newsela Full time

A company is looking for a Mid-Market Customer Success Manager.

Key Responsibilities:

Manage a portfolio of mid-market accounts in specific regions

Work with districts to identify goals and build partnership plans

Ensure customer support and resources throughout the customer journey

Required Qualifications:

3+ years experience in account management in EdTech

Experience in client success planning and relationship building

Strong product knowledge and regional expertise

Experience owning renewals as a CSM at an EdTech company

Gainsight and Salesforce (SFDC) experience is a plus

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