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Customer Success Manager

2 months ago

Little Ferry, New Jersey, United States Marigold Defunct Full time
{"title": "Customer Success Manager", "description": "

About the Role

As a Customer Success Manager at Marigold Defunct, you will be responsible for fostering long-term business relationships with our most strategic clients. Your primary goal will be to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. You will work with business leaders to understand their needs and advise on ways to use Marigold's portfolio of products and industry best practices to help them achieve their business goals.

Key Responsibilities

\u2022 Be responsible for the management of a portfolio of client accounts to foster long-term business relationships
\u2022 Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth
\u2022 Increase customer satisfaction by understanding business needs and providing additional Marigold solutions and ROI
\u2022 Proactively provide strategic recommendations to help customers optimize their product use and digital marketing metrics
\u2022 Maintain a high level of visibility with customers, through strategic meetings, customer marketing stories, executive touchpoints, etc.
\u2022 Act as an escalation point to drive resolution in a timely, proactive manner
\u2022 Identify at-risk renewals and deliver on customer remediation plans
\u2022 Monitor customer health to track usage and customer satisfaction
\u2022 Forecast retention, renewal, and status for assigned accounts
\u2022 Become the customer advocate to drive cross-functional teams across development, product management, and support

Requirements

\u2022 4+ years of customer-facing experience
\u2022 Excellent organizational, presentation, and communication skills
\u2022 Strong written and verbal communication skills
\u2022 Email marketing or digital marketing software experience

What We Offer

The table-stakes benefits you'd expect including: medical/dental/vision, life and disabilities insurance.
Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
401k plan with a company match on your contributions.
Employee-centric and supportive remote work environment with flexibility.
Support for life events including paid parental leave.

", "lang_code": "en-US"}