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Customer Success Manager, Mid Market

3 months ago

Little Ferry, United States Onit Full time

Our team is looking for our next Customer Success Manager to continue developing ongoing relationships with our customers SimpleLegal, SecureDocs, and Axdraft are all part of the Onit family of companies. You will have the unique opportunity to work with all three product lines. We pride ourselves on being a customer focused organization starting with our implementation process all the way through customer success, renewals, and support. What You Will Be Doing You will become a product expert and help guide our customers in getting the most out of their system. You will be a problem solver for both our customers and internal stakeholders. You will proactively identify at risk customers. You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. You will be working cross functionally with the Professional Services, Support, Marketing, Product, Account Management Teams. What You Will Bring to Onit You can put yourself in others’ shoes and see situations from perspectives other than your own. You’re motivated by seeing others succeed and grow when you partner with them. You’re highly adaptable, easily acclimating to a rapidly changing business and industry. You are hungry for knowledge. Legal Tech is undergoing a rapid change, and you want to learn more Requirements 3-5 years of professional experience Experience in Customer Success or Account Management Background in Consulting or Software (Legal Software is a plus) Experience with Salesforce and Customer Success tools Experience working within a small, high growth Customer Success organization Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case) Nice to Have Bachelor’s Degree #J-18808-Ljbffr