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Front Desk Agent
3 weeks ago
Job Location
Springhill Suites Tampa - Land OLakes, FL
Position Type
Full Time
Salary Range
$16.00 - $16.00 Hourly
Job Shift
Any
Job Category
Hospitality - Hotel
Description
COME AND JOIN OUR AMAZING TEAM
Most positions do require weekend and holiday availability.
We are pleased to share the benefit options that we offer:
- Paid Time Off
- 401K Investment
- Referral Bonus
- Associate Development Plan Opportunities
- Internal Promotion Opportunities
- Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
- Associate Travel Program Discounts
Duties to include, but not limited to:
- Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
- Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Books guest reservations or coordinates with reservation center.
- Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
- Issues, controls and releases guest safe-deposit boxes.
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