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Front Desk Representative
4 months ago
If you love working with kids, Blue Legend is the place for you. We are currently looking for energetic and responsible front desk customer service representatives.
**Job Title**:
Front Desk Customer Service Representative
**Reports to**: Assistant General Manager & General Manager
**FLSA Status**: Non-Exempt
**Job Location**:
6926 Brisbane Ct, Sugar Land, Texas 77479
**Company Description**:
Founded in 2014, Blue Legend has coached over thousands of students in both Sugar Land and Katy area. Our proven curriculum has been carefully developed to improve students’ technical skills in swimming, encourage a love of learning, and promote self-esteem. Our locations can be found throughout the Greater Houston area. The outstanding teaching, professional coaching, and excellent management team make Blue Legend Swim School trusted and loved by parents.
Blue Legend Swim School is looking for responsible front desk personnel with good communication skills. The main responsibilities include providing Blue Legend customers with high-quality sales, check-in, customer service, registration and communication work. As the first person to contact customers, the front desk staff is responsible for showing the company's positive and enthusiastic image.
**Responsibilities**:
- Answer all incoming calls and redirect them or take down messages
- Follow up with customers on their inquiries
- Help students register new classes
- Answer customers questions and address complaints
- Greet guests and provide them with superb customer service
- Help students and parents sign in in the attendance system
- Arrange and manage pool parties and supervise party members
- Help customers make a purchase
- Ensure the front desk area, small snack area, dressing area, toilet area, office, employee lounge and parent waiting area clean and tidy
- Check the mailbox and voice mail, and process the inquires on time
- Prepare class schedules for coaches and managers
- Make phone calls to solve account payment issues
- Observe safety rules and regulations to prevent accidents. Perform first aid when necessary.
- Perform other job responsibilities assigned by employers, and occasionally provide administrative support for managers.
**Job Requirement**:
- Consistent attendance and performance a must
- A minimum of two years customer service or office front desk experience
- Proficient with MS Office (Word, excel and other software)
- Experience with iClasspro software preferred
- Must pass background check prior to training
- High school diploma, GED or equivalent (required)
- College diploma preferred
- Certification of CPR, AED and First Aid (required)
**What we offer**:
- A brand-new indoor facility
- Paid training
- A nice working environment with friendly colleagues
**Salary**:
Part-time $12 to $16 /hour
**Contact Information**
Michael
Phone: (202)-251-6630
**Job Types**: Part-time, Temporary, Internship, Contract, Commission
Pay: $12.00 - $16.00 per hour
**Job Types**: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
**Benefits**:
- Flexible schedule
- Professional development assistance
Schedule:
- 4 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you familar with the software called Iclasspro?
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Front desk: 2 years (required)
License/Certification:
- CPR/AED (preferred)
Work Location: In person
