Front Desk Supervisor

4 weeks ago

Mammoth Lakes, United States Mammoth Mountain Full time
Year Round

LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?

More about the benefits and perks of your adventure here:
  • Ski passes for dependents (spouse/child(ren)) includes free skiing at other Alterra Resorts
  • Discounts on ski/snowboarding lessons
  • Friends and Family vouchers
  • Retail & Food discount
  • Equipment Rental discount
  • 401k with company match
  • Healthcare
  • Dental
  • Vision
  • PTO for benefit eligible employees
  • Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide


*Offers of employment may be contingent upon successful completion of a background investigation.

A little about this position:
  • The Front Desk Supervisor assists the management team in overseeing all Front Desk, Bell and Concierge operations.
  • This individual provides exceptional guest service, guidance and leadership to ensure consistent service is provided.
  • Represents management in solving guest problems and implements company policy when management team is not available.


Requirements:
  • High School or equivalent education required
  • 1-2 years of previous Front Desk Agent experience, Front Desk Supervisor experience or similar
  • 1-year experience in leadership role in hospitality or equivalent
  • Strong interpersonal and problem-solving skills
  • Ability to multitask in a high-volume setting
  • Strong computer skills
  • Lightspeed and GXP experience beneficial
  • Marriott/Starwood experience beneficial
  • Knowledge of hospitality industry
  • Ability to effectively present information in a one-on-one setting or in a group
  • Basic cash handling skills required


Hourly pay rate: $22.50 to $23.75

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