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Technical Writer

2 months ago

Phoenix, United States KPG99 INC Full time

Technical Writer


Hybrid – Phoenix, AZ

Visa: USC/ GC



We’re searching for an experienced technical writer to join our team. The

ideal candidate will have proven success in an IT organization developing

runbooks and playbooks to assist with timely restoration of services.


Objectives of this role


* Develop comprehensive Runbook and Playbook documentation that meets

organizational standards


* Gain deep understanding of products and services, and translate complex

information into simple, polished, engaging content


* Write user-friendly content that meets the needs of target audience,

turning insights into language for user success


* Develop and maintain detailed database of reference materials, including

research, usability tests, and design specifications


* Evaluate current content and develop innovative methods for improvement




Responsibilities


* Gather information from subject-matter experts and develop, organize,

and write procedure manuals, technical specifications, and process

documentation


* Work with development and support leads to identify documentation

repositories, revise and edit, and determine best solutions for data

compilation and centralized storage


* Research, create, and maintain information architecture templates that

adhere to organizational and legal standards and allow for easy data

migration


* Develop content in alternative media forms for maximum usability, with

consistent voice across all documentation




Required skills and qualifications


* Three or more years of experience as an effective technical writer


* Proven ability to quickly learn and understand complex subject matter


* Experience in writing documentation and procedure manuals for various

audiences


* Superb written communication skills, with a keen eye for detail


* Experience working with engineers to improve user experience (ex:

design, UI), refine content, and create visuals and diagrams for technical

support content


* Ability to handle multiple projects simultaneously


Preferred skills and qualifications


* Bachelor’s degree (or equivalent) in journalism, communications, or

relevant technical field


* SharePoint experience managing shared documentation.


* ServiceNow experience with Knowledge Bases and Knowledge Article

creation.


* Effective written and verbal communication skills.


* Good understanding of SDLC (systems development lifecycle)


* Previous experience in software development preferred/


* Professional certification


* Experience in using XML tools to create documentation/