Technical Writer
1 week ago
Technical Writer
Hybrid – Phoenix, AZ
Visa: USC/ GC
We’re searching for an experienced technical writer to join our team. The
ideal candidate will have proven success in an IT organization developing
runbooks and playbooks to assist with timely restoration of services.
Objectives of this role
* Develop comprehensive Runbook and Playbook documentation that meets
organizational standards
* Gain deep understanding of products and services, and translate complex
information into simple, polished, engaging content
* Write user-friendly content that meets the needs of target audience,
turning insights into language for user success
* Develop and maintain detailed database of reference materials, including
research, usability tests, and design specifications
* Evaluate current content and develop innovative methods for improvement
Responsibilities
* Gather information from subject-matter experts and develop, organize,
and write procedure manuals, technical specifications, and process
documentation
* Work with development and support leads to identify documentation
repositories, revise and edit, and determine best solutions for data
compilation and centralized storage
* Research, create, and maintain information architecture templates that
adhere to organizational and legal standards and allow for easy data
migration
* Develop content in alternative media forms for maximum usability, with
consistent voice across all documentation
Required skills and qualifications
* Three or more years of experience as an effective technical writer
* Proven ability to quickly learn and understand complex subject matter
* Experience in writing documentation and procedure manuals for various
audiences
* Superb written communication skills, with a keen eye for detail
* Experience working with engineers to improve user experience (ex:
design, UI), refine content, and create visuals and diagrams for technical
support content
* Ability to handle multiple projects simultaneously
Preferred skills and qualifications
* Bachelor’s degree (or equivalent) in journalism, communications, or
relevant technical field
* SharePoint experience managing shared documentation.
* ServiceNow experience with Knowledge Bases and Knowledge Article
creation.
* Effective written and verbal communication skills.
* Good understanding of SDLC (systems development lifecycle)
* Previous experience in software development preferred/
* Professional certification
* Experience in using XML tools to create documentation/
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