Customer Success Manager
4 weeks ago
Customer Success Manager, Hybrid (Lexington, MA) Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers. We are looking for a highly driven and motivated individual who is passionate about building strong customer relationships and providing a best-in-class experience. In this role, you will be a trusted advisor and advocate for your customer base. Customer Success Managers will assist directly with Mimecast product adoption and optimization, contributing to increased customer retention rates and reducing churn risk. What You’ll Do Building strong external partnerships with your customer base to help pro-actively mitigate the risk of churn Collaborating internally with a wide variety of departments Develop a technical understanding of our core product suite and assist customers with adoption and feature utilization Managing proactive and reactive communications Participating in risk-mitigation activities alongside your Customer Development Manager What You’ll Bring 4-year degree preferred 3-5 year’s work experience in a relevant role with at least 1-2 years managing mid-market level accounts, preferably in a security focused SaaS organization. Strong customer, partner and market orientation in software and subscription services SAAS company experience in cybersecurity space is preferred Experience working with multiple levels of customer stakeholders – technical admins, c-level executives, legal, and compliance teams Great communication skills – verbal and written, ability to communicate clearly and effectively Ability to collaborate and plan strategically with sales counterparts to directly assist and contribute to NRR and D&C Ability to travel up to 25% What We Bring Joining as a Customer Success Manager at Mimecast means leading the charge in ensuring customer success and spearheading targeted initiatives to elevate our shared victories. As you reinforce our position in delivering top-notch solutions and nurturing long-lasting customer relationships, you'll thrive in an environment of constant innovation, access comprehensive professional growth opportunities, and significantly influence the trajectory of a trailblazing company where your efforts directly shape meaningful change. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
Lexington, Kentucky, United States Mimecast Full timeCustomer Success ManagerThe Customer Success Manager will be responsible for developing and growing a team of Customer Success Managers into a high-performing team. This role will manage a portfolio of commercial-grade customers, typically with several hundred to a thousand employees in size. The Manager will oversee the Customer Success lifecycle through...
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Customer Success Manager
4 weeks ago
Lexington, Kentucky, United States Mimecast Full timeCustomer Success ManagerAt Mimecast, we're dedicated to helping our customers succeed in a rapidly changing cybersecurity landscape. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our solutions and achieve their goals.Key Responsibilities:Build strong relationships with our customers to understand...
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Customer Success Manager
2 weeks ago
Lexington, South Carolina, United States RiskAdvisor Full timeAbout UsRiskAdvisor is a company that values its customers and team members. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients.What You'll Be Doing at RiskAdvisorAs a Customer Success Manager, you will be responsible for...
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Customer Success Manager
4 weeks ago
Lexington, United States Lexmark Full timeThis position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...
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Customer Success Manager
1 month ago
Lexington, United States Lexmark Full timeThis position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...
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Customer Success Manager
3 months ago
Lexington, United States Kuraray America , Inc. Full timeCome Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands...
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Customer Success Manager
2 weeks ago
Lexington, South Carolina, United States RiskAdvisor Full time{"title": "Customer Success Manager", "description": "About UsRiskAdvisor is a company that values its customers and team members. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients.Our platform provides independent insurance...
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Manager, Customer Success
3 months ago
Lexington, United States Mimecast Full timeManager, Customer Success – Enterprise The Manager, Enterprise Customer Success will bring customer-facing experience to develop and maintain a high performing team of tenured Customer Success Managers. This Manager has the responsibility for a portfolio of commercial and enterprise grade customers, commonly several thousand employees in size. The Manager...
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Software Customer Success Manager
4 weeks ago
Lexington, Kentucky, United States Lexmark Full timeJob Title: Software Customer Success ManagerThis position is for a seasoned professional responsible for leading the Software Customer Success team within the Cloud Services organization. The team is responsible for ensuring customer satisfaction and success with Lexmark software products.Key Responsibilities:Develop and implement customer success strategies...
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Customer Success Manager
2 weeks ago
Lexington, United States RiskAdvisor Full timeAbout Us At RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...
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Customer Success Manager
1 month ago
Lexington, United States RiskAdvisor Full timeAbout Us At RiskAdvisor, were not just building a product; were crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By streamlining,...
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Customer Success Manager
2 weeks ago
lexington, United States RiskAdvisor Full timeAbout UsAt RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...
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Customer Success Manager
4 weeks ago
lexington, United States RiskAdvisor Full timeAbout UsAt RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...
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Customer Success Manager
4 weeks ago
Lexington, United States RiskAdvisor Full timeAbout UsAt RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...
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Customer Success Manager
3 weeks ago
Lexington, United States RiskAdvisor Full timeAbout UsAt RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...
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Customer Success Manager
1 month ago
Lexington, United States RiskAdvisor Full timeAbout UsAt RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...
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Senior Customer Success Manager
4 weeks ago
Lexington, South Carolina, United States athenahealth Full timeAbout the RoleWe are seeking a Senior Customer Success Manager to join our Enterprise Service Tier team within our Customer Success division. As a key member of our team, you will be responsible for building and managing effective relationships with our largest clients, ensuring their complete post-sale success and satisfaction.Key ResponsibilitiesEstablish...
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Software Customer Success Manager
2 weeks ago
Lexington, United States Lexmark International, Inc. Full timeThis position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...
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Software Customer Success Manager
1 month ago
Lexington, United States Lexmark Full timeThis position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...
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Manager, Customer Success
3 months ago
Lexington, United States Mimecast Full timeThe Manager, Customer Success will bring customer-facing experience to develop and grow a team of newer Customer Success Managers into a high performing team. This Manager has the responsibility for a portfolio of commercial grade customers, commonly several hundred up through a thousand employees in size. The Manager will manage the Customer Success...
