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Customer Success Manager

1 month ago

Lexington, South Carolina, United States RiskAdvisor Full time
About Us

RiskAdvisor is a company that values its customers and team members. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients.

What You'll Be Doing at RiskAdvisor

As a Customer Success Manager, you will be responsible for leading customer onboarding and support. This includes responding to chat support requests and providing proactive support. You will also define and lead the execution of customer onboarding and support processes for RiskAdvisor.

  • Manage new Customer support initiatives and oversee execution according to timelines.
  • Collaborate with RiskAdvisor to establish and implement customer support success metrics.
  • Examine real-time, weekly, and monthly performance data to provide insights and coaching to improve the overall customer success onboarding and processes.
What You Bring

To be successful in this role, you will need to align with RiskAdvisor's belief that customer service is the top priority. Previous experience in software support is a strong asset. You will also need exceptional communication skills, enabling effective interaction with all levels of an organization.

  • Proven ability to identify and execute customer experience service improvements.
  • Exceptional analytical skills in converting data into actionable business insights that drive high levels of team performance.
Compensation and Benefits

Compensation will be tied to your experience. The salary range for this position is $50k to $70k. You will also be eligible for an Employee Stock Option Plan. Benefits include Paid Time Off, a company-provided laptop, workstation stipend, and insurance.