Customer Success Manager
2 months ago
About Us
At RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By streamlining, storing, and giving meaning to data behind underwriting, we provide independent insurance brokers with a powerful tool to assess and present their value to potential partners.
As an Insurance Agency owner, Co-Founder, David Watson, understands firsthand the challenges insurance agents face daily. His first goal was to make a meaningful difference in the lives of those who work in this demanding field. Our platform, though still evolving, has already shown its potential to transform the way insurance agents operate, making their jobs easier and helping them increase their revenue.
RiskAdvisor is deeply committed to empowering our team members, fostering a workplace where they can find joy and fulfillment in their roles. We believe that when our team thrives, so do our customers. Join us in shaping a company that is dedicated to excellence, innovation, and mutual success.
What You’ll Be Doing at RiskAdvisor:
- Responsible for leading customer onboarding and support; including responding to chat support requests and providing proactive support
- Define and lead the execution of customer onboarding and support processes for RiskAdvisor
- Manage new Customer support initiatives, oversee execution according to timelines.
- Collaborate with RiskAdvisor to establish and implement customer support success metrics.
- Examine real-time, weekly, and monthly performance data to provide insights and coaching to improve the overall customer success onboarding and proceses
- You are a proactive leader who utilizes performance data to derive actionable insights, implements recommended and measurable changes, and addresses future concerns to enhance long-term business performance.
What You Bring:
- Aligns with RiskAdvisor’s belief that customer service is the top priority.
- Previous experience in software support is a strong asset.
- Exceptional communication skills, enabling effective interaction with all levels of an organization.
- Proven ability to identify and execute customer experience service improvements
- Exceptional analytical skills in converting data into actionable business insights that drive high levels of team performance.
Compensation:
Compensation will be tied to your experience. The salary range for this position is $50k to $70k.
We are setting up an Employee Stock Option Plan that you will be eligible for, as well.
Benefits:
- Paid Time Off
- A company provided laptop
- Workstation Stipend
- Insurance (The exact process for this is being worked out; at minimum this will be a Health Insurance Stipend)
Our Hiring Process:
- Apply to this position by sending an email to david@riskadvisor.insure
- Schedule a 20-30 minute Zoom Interview with David Watson
- Schedule a 20-30 minute Zoom Interview with Larry Barker (Co-Founder & CTO)
- Take-Home Task
- Final Interview with both Founders
- Offer & Onboarding
-
Customer Success Manager
2 weeks ago
Lexington, United States Lexmark International Inc Full timeThis position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...
-
Customer Success Manager
4 weeks ago
Lexington, Kentucky, United States RiskAdvisor Full timeAbout UsRiskAdvisor is a company that values its customers and team members. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients.Our platform provides independent insurance brokers with a powerful tool to assess and present...
-
Customer Success Manager
2 months ago
Lexington, United States RiskAdvisor Full timeAbout Us At RiskAdvisor, were not just building a product; were crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By streamlining,...
-
Customer Success Manager
1 month ago
lexington, United States RiskAdvisor Full timeAbout UsAt RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...
-
Customer Success Manager
2 months ago
lexington, United States RiskAdvisor Full timeAbout UsAt RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...
-
Software Customer Success Manager
1 month ago
Lexington, United States Lexmark International, Inc. Full timeThis position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...
-
Software Customer Success Manager
2 months ago
Lexington, United States Lexmark Full timeThis position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...
-
Customer Success Specialist
3 weeks ago
Lexington, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Customer Success Specialist to join our team in the construction/contractor industry, located in Lexington, Kentucky. In this role, you will be the first line of contact for our customers, answering their queries, and ensuring their needs are met. This role offers a contract to hire employment opportunity,...
-
Customer Service Representative
4 weeks ago
Lexington, Kentucky, United States Buffalo Wild Wings Full timeWork in a fast-paced environment as a Customer Service Representative at Buffalo Wild Wings South Broadway. You'll be responsible for managing takeout orders, assisting guests with their payments, and making a great first impression on every guest who walks through the door. This role is perfect for individuals who are passionate about delivering exceptional...
-
Customer Service Representative
2 months ago
Lexington, United States Link-Belt Full timeLink-Belt Cranes is a global leader in the design, manufacture and sales of mobile cranes. Founded over 145 years ago, with corporate headquarters in Lexington, Kentucky, join an organization that understands its greatest resource is our people and they are what makes the difference. Currently we have a Customer Service Representative role open on 1st shift....
-
Customer Service Specialist
4 months ago
Lexington, United States Quantrell Auto Group Full timeResponsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether...
-
Technical Account Manager
4 weeks ago
Lexington, United States Mimecast North America, Inc. Full timeTechnical Account Managers are responsible for serving as a customer's technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform. As this is a paid service offering, customers will have high expectations for the engineer's technical knowledge, overall...
-
Technical Account Manager
2 weeks ago
Lexington, United States Mimecast North America, Inc. Full timeTechnical Account Managers are responsible for serving as a customer's technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform. As this is a paid service offering, customers will have high expectations for the engineer's technical knowledge, overall...
-
Catering Manager
2 weeks ago
lexington, United States Guckenheimer Full timeYou have passion for what you do. You like working as a team and be part of a family. It’s not work when you love what you do. Come join us as a Catering Manager and see where your career will take you!!!Key PurposeThe Catering Manager builds a dynamic catering team, develops, and ensures completion of the strategic business plan for the account, and...
-
Catering Manager
2 weeks ago
lexington, United States Guckenheimer Full timeYou have passion for what you do. You like working as a team and be part of a family. It’s not work when you love what you do. Come join us as a Catering Manager and see where your career will take you!!!Key PurposeThe Catering Manager builds a dynamic catering team, develops, and ensures completion of the strategic business plan for the account, and...
-
Retail Customer Experience Coordinator
1 month ago
Lexington, Kentucky, United States Marshalls Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at Marshalls. As a key member of our front-of-store team, you will be responsible for promoting an excellent customer experience, leading by example, and maintaining a clean and organized store.This is a fantastic opportunity to grow your...
-
General Manager
4 weeks ago
Lexington, United States Southern Home Services LLC Full timeGeneral Manager Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. Are you ready to be Part of Something BIGGER!Pro Plumbing, a Southern Home Services...
-
Student Worker
1 month ago
Lexington, United States University Of Kentucky Full timeRequired License/Registration/Certification none Physical Requirements none Shift M-F, days, 10 – 20 hours per week Job Summary DESCRIPTION This position is being posted for the spring semester and won’t begin working until January 2025. Work under the College of Education’s Office of Student Success to implement the best possible recruiting...
-
BDC Manager
1 week ago
Lexington, United States Jerry Hunt SuperCenter Full time"A Tremendous Opportunity Awaits-Join the Best!" Are you ready to step into a BIG opportunity? I'm talking about a game-changer, one that can take your career to new heights. At Jerry Hunt Supercenter in Lexington, NC, we're looking for the best of the best to join our team as a BDC Manager / Internet Sales Manager. We're not your typical dealership. No,...
-
Catering Manager
2 weeks ago
Lexington, United States Guckenheimer Full timeYou have passion for what you do. You like working as a team and be part of a family. It’s not work when you love what you do. Come join us as a Catering Manager and see where your career will take you!!!Key PurposeThe Catering Manager builds a dynamic catering team, develops, and ensures completion of the strategic business plan for the account, and...