Customer Success Manager

1 month ago

Lexington, United States RiskAdvisor Full time

About Us

At RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By streamlining, storing, and giving meaning to data behind underwriting, we provide independent insurance brokers with a powerful tool to assess and present their value to potential partners.


As an Insurance Agency owner, Co-Founder, David Watson, understands firsthand the challenges insurance agents face daily. His first goal was to make a meaningful difference in the lives of those who work in this demanding field. Our platform, though still evolving, has already shown its potential to transform the way insurance agents operate, making their jobs easier and helping them increase their revenue.


RiskAdvisor is deeply committed to empowering our team members, fostering a workplace where they can find joy and fulfillment in their roles. We believe that when our team thrives, so do our customers. Join us in shaping a company that is dedicated to excellence, innovation, and mutual success.


What You’ll Be Doing at RiskAdvisor:

  • Responsible for leading customer onboarding and support; including responding to chat support requests and providing proactive support
  • Define and lead the execution of customer onboarding and support processes for RiskAdvisor
  • Manage new Customer support initiatives, oversee execution according to timelines.
  • Collaborate with RiskAdvisor to establish and implement customer support success metrics.
  • Examine real-time, weekly, and monthly performance data to provide insights and coaching to improve the overall customer success onboarding and proceses
  • You are a proactive leader who utilizes performance data to derive actionable insights, implements recommended and measurable changes, and addresses future concerns to enhance long-term business performance.


 What You Bring:

  • Aligns with RiskAdvisor’s belief that customer service is the top priority.
  • Previous experience in software support is a strong asset.
  • Exceptional communication skills, enabling effective interaction with all levels of an organization.
  • Proven ability to identify and execute customer experience service improvements
  • Exceptional analytical skills in converting data into actionable business insights that drive high levels of team performance.


Compensation:

Compensation will be tied to your experience. The salary range for this position is $50k to $70k.


We are setting up an Employee Stock Option Plan that you will be eligible for, as well. 


Benefits:

  • Paid Time Off
  • A company provided laptop
  • Workstation Stipend
  • Insurance (The exact process for this is being worked out; at minimum this will be a Health Insurance Stipend)


Our Hiring Process:

  1. Apply to this position by sending an email to david@riskadvisor.insure
  2. Schedule a 20-30 minute Zoom Interview with David Watson
  3. Schedule a 20-30 minute Zoom Interview with Larry Barker (Co-Founder & CTO)
  4. Take-Home Task
  5. Final Interview with both Founders
  6. Offer & Onboarding 

  • Customer Success Manager

    4 weeks ago

    Lexington, Kentucky, United States Mimecast Full time

    Customer Success ManagerThe Customer Success Manager will be responsible for developing and growing a team of Customer Success Managers into a high-performing team. This role will manage a portfolio of commercial-grade customers, typically with several hundred to a thousand employees in size. The Manager will oversee the Customer Success lifecycle through...

  • Customer Success Manager

    4 weeks ago

    Lexington, United States Mimecast Full time

    Customer Success Manager, Hybrid (Lexington, MA) Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers. We are looking for a highly driven and motivated individual who is passionate about building strong customer...

  • Customer Success Manager

    4 weeks ago

    Lexington, Kentucky, United States Mimecast Full time

    Customer Success ManagerAt Mimecast, we're dedicated to helping our customers succeed in a rapidly changing cybersecurity landscape. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our solutions and achieve their goals.Key Responsibilities:Build strong relationships with our customers to understand...

  • Customer Success Manager

    2 weeks ago

    Lexington, South Carolina, United States RiskAdvisor Full time

    About UsRiskAdvisor is a company that values its customers and team members. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients.What You'll Be Doing at RiskAdvisorAs a Customer Success Manager, you will be responsible for...

  • Customer Success Manager

    4 weeks ago

    Lexington, United States Lexmark Full time

    This position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...

  • Customer Success Manager

    1 month ago

    Lexington, United States Lexmark Full time

    This position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...

  • Customer Success Manager

    3 months ago

    Lexington, United States Kuraray America , Inc. Full time

    Come Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands...

  • Customer Success Manager

    2 weeks ago

    Lexington, South Carolina, United States RiskAdvisor Full time

    {"title": "Customer Success Manager", "description": "About UsRiskAdvisor is a company that values its customers and team members. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients.Our platform provides independent insurance...

  • Manager, Customer Success

    3 months ago

    Lexington, United States Mimecast Full time

    Manager, Customer Success – Enterprise The Manager, Enterprise Customer Success will bring customer-facing experience to develop and maintain a high performing team of tenured Customer Success Managers. This Manager has the responsibility for a portfolio of commercial and enterprise grade customers, commonly several thousand employees in size. The Manager...

  • Software Customer Success Manager

    4 weeks ago

    Lexington, Kentucky, United States Lexmark Full time

    Job Title: Software Customer Success ManagerThis position is for a seasoned professional responsible for leading the Software Customer Success team within the Cloud Services organization. The team is responsible for ensuring customer satisfaction and success with Lexmark software products.Key Responsibilities:Develop and implement customer success strategies...

  • Customer Success Manager

    2 weeks ago

    Lexington, United States RiskAdvisor Full time

    About Us At RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...

  • Customer Success Manager

    1 month ago

    Lexington, United States RiskAdvisor Full time

    About Us At RiskAdvisor, were not just building a product; were crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By streamlining,...

  • Customer Success Manager

    2 weeks ago

    lexington, United States RiskAdvisor Full time

    About UsAt RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...

  • Customer Success Manager

    4 weeks ago

    lexington, United States RiskAdvisor Full time

    About UsAt RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...

  • Customer Success Manager

    4 weeks ago

    Lexington, United States RiskAdvisor Full time

    About UsAt RiskAdvisor, we’re not just building a product; we’re crafting an experience and a company culture that truly values our customers and our team. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients. By...

  • Senior Customer Success Manager

    4 weeks ago

    Lexington, South Carolina, United States athenahealth Full time

    About the RoleWe are seeking a Senior Customer Success Manager to join our Enterprise Service Tier team within our Customer Success division. As a key member of our team, you will be responsible for building and managing effective relationships with our largest clients, ensuring their complete post-sale success and satisfaction.Key ResponsibilitiesEstablish...

  • Software Customer Success Manager

    2 weeks ago

    Lexington, United States Lexmark International, Inc. Full time

    This position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...

  • Software Customer Success Manager

    1 month ago

    Lexington, United States Lexmark Full time

    This position is for the first line manager responsible for leading both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization. The Software Customer Success team is responsible for both Product Engineering (PE) and escalated pre-sales support tasks. This team is the primary interface for...

  • Manager, Customer Success

    3 months ago

    Lexington, United States Mimecast Full time

    The Manager, Customer Success will bring customer-facing experience to develop and grow a team of newer Customer Success Managers into a high performing team. This Manager has the responsibility for a portfolio of commercial grade customers, commonly several hundred up through a thousand employees in size. The Manager will manage the Customer Success...

  • APX NEXT Customer Success Advocate

    2 weeks ago

    Lexington, Kentucky, United States Motorola Solutions Full time

    About the RoleWe are seeking a highly skilled Customer Success Advocate to join our team at Motorola Solutions. As a key member of our Public Safety team, you will play a critical role in ensuring the success of our customers who use our APX NEXT application ecosystem.Key ResponsibilitiesEngage with customers through regular calls, business reviews, and...