Senior Customer Success Manager

3 days ago


Lexington, South Carolina, United States athenahealth Full time
About the Role

We are seeking a Senior Customer Success Manager to join our Enterprise Service Tier team within our Customer Success division. As a key member of our team, you will be responsible for building and managing effective relationships with our largest clients, ensuring their complete post-sale success and satisfaction.

Key Responsibilities
  • Establish yourself as a trusted, knowledgeable advisor and business partner for your clients' operational leadership.
  • Develop and execute long-term success plans that align with your clients' business goals.
  • Collaborate with internal teams to solve issues and address challenges, ensuring the effectiveness of our solution for your clients.
  • Assess and prioritize issues that may lead to client attrition risk, leveraging internal domain expertise to ensure a strong mitigation plan is in place.
  • Mentor and collaborate with fellow Customer Success Managers to drive ongoing improvement in our ability to drive customer success.
Requirements
  • 7+ years of professional experience in healthcare revenue cycle and/or EMR in a sales, service, or operations role.
  • Executive-level communication and interpersonal skills, with the ability to effectively navigate conflict.
  • Strong working knowledge of Salesforce and Gainsight is a plus.
  • Ability to work independently and as a member of an extended, cross-functional team.
About athenahealth

We are a healthcare technology company dedicated to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our team-based approach offers you the opportunity to leverage and share your strengths while tapping into your colleagues' expertise to develop your skills.

We are committed to a policy of equal employment opportunity and welcome applicants from diverse backgrounds. If you are unable to access or use this online application process, please contact us at for assistance.



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