Software Customer Success Manager

1 week ago


Lexington, Kentucky, United States Lexmark Full time
Job Title: Software Customer Success Manager

This position is for a seasoned professional responsible for leading the Software Customer Success team within the Cloud Services organization. The team is responsible for ensuring customer satisfaction and success with Lexmark software products.

Key Responsibilities:
  • Develop and implement customer success strategies to drive customer satisfaction and retention.
  • Lead a team of customer success professionals to ensure timely and effective support to customers.
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
  • Develop and maintain relationships with key customers to ensure their needs are met and exceeded.
Requirements:
  • 8+ years of experience in customer success or a related field.
  • Proven track record of driving customer satisfaction and retention.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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