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Senior Technical Account Manager
1 month ago
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. The team owns the SLAs around incidents; meaning issues must be ticketed, investigated, and, where necessary, escalated following those timeframes. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working. You will enjoy working in a friendly environment and benefit from our investment in staff. Culture is extremely important to us, we value trust, empowerment, and support; the successful candidate will benefit from these within the role and encourage these values amongst their peers. About the Role The Sr. Technical Account Manager is the primary technical point of contact and trusted business advisor for one or more customers helping to plan and oversee ongoing operations of business-critical applications. The role partners with senior leaders on opportunities to improve customers’ utilization and optimization. The role acts as the voice of the customer within LexisNexis Risk Solutions to escalate problems and drive prioritization of critical business needs for our customers. The role must understand each client’s unique environment to provide the business and technical support where multiple LexisNexis products and services are implemented. In addition, role partners with LexisNexis teams to ensure a holistic approach to software, products, and services support the client’s business needs. Responsibilities Documenting recommendations formally via a service delivery plan and present them to customers and the virtual account team unit. Use project management methods to document, prioritize, track, and drive implementations. Manage the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust. Traveling to the client’s job site to provide on-site process analysis, consultation, training, and assistance to customers. Willingness to be on-call when required to ensure client support is not impacted. Developing, implementing, and maintaining training plans for Technical Account Managers by reviewing Test Your Knowledge (TYK) documents and providing feedback to TAMS and management on training opportunities and needs. Prioritizing customer defects and enhancements. Communicate priorities with appropriate justification to development, engineering production support, and market planning teams. Creating, managing, and updating existing Knowledge Base (Wiki, Right Now, SharePoint, etc.). Mentor and coach LexisNexis team members. Cross-train other teams/team members on processes and client-specific implementation. Requirements Have a minimum of 5-7 year's experience in a technical support customer contact position or customer advocacy role. Compliance industry experience desired. 4 years college degree in Computer Science, Management Information preferred. Possess excellent communication (verbal and written) and customer service skills. Able to solve complex technical issues requiring in-depth research and analysis. Possess detailed working knowledge of VMS/IP/FTP/MS-DOS/Microsoft .NET/SQL and MySQL database/HTML/XML/Working knowledge of MS Networking. Demonstrate excellent skills in analysis, troubleshooting, and debugging, particularly with web workflows, websites, and mobile applications. Collaborate constructively and efficiently with other organizations, such as Engineering. Able to travel to domestic and international customer sites required. LexisNexis Bridger Insight XG experience required. Have working knowledge and have been involved in medium to large-scale systems implementation. #J-18808-Ljbffr
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Senior Account Manager
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St Johnsbury, United States RELX Full timeJOB DESCRIPTION: Build long-term strategic relationships designed to maximize existing and new revenue streams whilst demonstrating ROI to the client. Identify new problems that we can solve whilst working with internal resources to deliver new complex solutions into new sections of a defined client base. Demonstrate Cirium products to prospective customers...
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Saint Johnsbury, Vermont, United States Mutual of America Financial Group Full timeMutual of America Financial GroupJob Title: Senior Investment Accounting ManagerLocation: New York, NYAbout Us:At Mutual of America Financial Group, we are dedicated to assisting individuals in accumulating the assets necessary for enhanced financial stability. Our organization is founded on principles of integrity, excellence, and social responsibility....
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Director, Technical Accounting
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St Louis, Missouri, United States Hubbell Incorporated Full timeJob OverviewWe are thrilled to announce that we are hiring a Director, Technical Accounting to our high performing teamThis senior-level accounting position is responsible for managing Aclara's Sarbanes-Oxley compliance and revenue compliance functions as well as supporting special projects. This position will be based at either the HUS headquarters facility...
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Director, Technical Accounting
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St. Louis, United States Hubbell Incorporated Full timeJob Overview We are thrilled to announce that we are hiring a Director, Technical Accounting to our high performing team This senior-level accounting position is responsible for managing Aclara’s Sarbanes-Oxley compliance and revenue compliance functions as well as supporting special projects. This position will be based at either the HUS headquarters...
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St Johnsbury, United States The Vertex Companies Full timeCompany Description The Vertex Companies, LLC (VERTEX) is a leading multidisciplinary engineering and consulting firm that provides forensic consulting, engineering design, construction management, claims & dispute resolution, and environmental solutions to insurance carriers, sureties, law firms, real estate owners, property managers, public agencies, and...
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Saint Johnsbury, Vermont, United States Datadog Full timeOverview:As a Senior Technical Program Manager (TPM) at Datadog, you will oversee our most critical and intricate initiatives that traverse various technical teams, domains, and products. Your role will involve steering the execution of large-scale projects, coordinating dependencies across organizations, and enhancing team efficiency. Datadog is...
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St Johnsbury, United States Connor Group Full timeAre you an intellectually curious, deal-oriented professional who enjoys coming up with innovative solutions to complex business issues? Connor Group is seeking professionals who want to build off their existing accounting, operational, and industry experience. We execute finance projects and digital solutions projects that add value to our clients within...
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St Johnsbury, United States Datadog Full timeAs a Senior Product Manager of Cloud Security, you will drive detection, investigation, and response capabilities for cloud identity and entitlement risks within Cloud Security Management . Given the sprawl of machine identities and the fact that 75% of successful breaches involve abuse of identity and access management systems, it is critical to protect...
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Senior Corporate Accountant
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St Paul, United States Land O'Lakes Full timeSenior Corporate Accountant The Senior Corporate Accountant position shares responsibility for the monthly and year-end preparation, analysis and reporting of the Company's consolidated financial statement results with end products that meet or exceed the expectations of the Board of Directors, senior management, other employees, shareholders and/or outside...
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Saint Johnsbury, Vermont, United States RELX Full timeAbout the CompanyRELX is a leading provider of information and analytics for professional and business customers across various industries. Within our Business Services division, we deliver a wide array of solutions designed to assist organizations of all sizes in enhancing revenue growth, optimizing operational efficiencies, and elevating customer...
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St Paul, United States Esri Full timeJob Summary Patterson Companies is seeking a Senior Technical Accountant to advance the capabilities of our Accounting and Finance function. This role will focus on accounting research, financial reporting and functional best practices. This role will collaborate with the broader Accounting and Finance organization to ensure strong controls and accurate...
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Quality Manager
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St Johnsbury, United States Weidmann Electrical Technology Full timeQuality Manager1 Gordon Mills Way, St Johnsbury, VT 05819, USAFull-time, on-siteJoin our team, which strives for continuous learning and improvement.Allow us to introduce ourselves…We are a globally active family company whose sustainable and responsible actions contribute to improved living standards. We are an attractive employer with a value-oriented...
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Quality Manager
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St Johnsbury, United States Weidmann Electrical Technology Full timeQuality Manager1 Gordon Mills Way, St Johnsbury, VT 05819, USAFull-time, on-siteApplicants must be legally authorized to work in the United States at the time of employmentJoin our team, which strives for continuous learning and improvement.Allow us to introduce ourselves…We are a globally active family company whose sustainable and responsible actions...
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St Johnsbury, United States Datadog Full timeDatadog's Finance team collaborates with teams across the organization, providing commercial, operational and analytical support to ensure that Datadog's business continues to grow as rapidly and efficiently as possible. We are looking for a Senior Financial Systems Analyst with a technical background and a solid understanding of financial processes,...
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St Louis, Missouri, United States New + Found Full timeAbout the RoleCulinary Canvas, a leading full-service caterer and event producer, is seeking a highly skilled Senior Bookkeeper to join their team at New + Found, a St. Louis-based real estate and hospitality group. As a key member of the financial operations team, you will play a critical role in ensuring the accuracy and efficiency of financial...
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