Current jobs related to Call Center Representative - Chicago - Nan McKay & Associates

  • Call Center Representative

    2 weeks ago

    Chicago, United States Nanmckay Full time

    POSITION: Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt DEPARTMENT: Call Center Summary The position duties include a wide range of call center activities related to providing customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. Supervision Received And...

  • Call Center Representative

    1 month ago

    Chicago, United States Fresh Form Draft Full time

    DescriptionWelcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients succeed.Job Description:    As a Call Center Representative at Initial Communications, you will be the first point of contact for our clients'...

  • Call Center Representative

    12 hours ago

    Chicago, United States Ascensus Full time

    Ascensus is the largest independent retirement and Government Savings services provider in the US, helping over 13+ million of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business,...

  • Inbound Call Center Representative

    3 weeks ago

    Chicago, United States Alliant Credit Union Full time

    Handle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, cre Call Center, Representative, Customer Service, Banking

  • Call Center Representative

    3 months ago

    Chicago, United States RTR HR and Staffing Services, LLC Full time

    Overview: We are seeking a Customer Service Representative for a medical service provider. The customer center representative will assist customers and providers with general inquiries and specific account troubleshooting. The customer service representative must possess excellent verbal communication skills and the ability to accurately document customer...

  • Inbound Call Center Representative

    3 weeks ago

    Chicago, Illinois, United States Alliant Credit Union Full time

    Alliant Credit Union is looking for an outgoing individual to serve as the face of our institution to work in a hybrid capacity. The Member Service Representative will provide consultative service and support to credit union members via telephone. They will resolve member issues, evaluate and identify the member's financial needs with compassion and care....

  • Inbound Call Center Representative

    2 weeks ago

    Chicago, United States Philips International Full time

    Inbound Call Center Representative Patient Services Inbound Representative (Chicago, IL) Let your enthusiasm for making a positive impact on people's lives shine in this essential role, where you will serve as the initial point of contact for numerous patients utilizing an ECG Solutions heart monitor. Your role: Provide patient-centered phone or chat...

  • Hospital Call Center Representative

    1 month ago

    Chicago, United States Lakeshore Talent Full time

    Job DescriptionJob DescriptionLakeshore Talent is working alongside a reputable hospital system in Chicago, IL in their search for a Patient Access Representative! This is a 3 month contract to start, with high potential for extension or hire. This is a great opportunity for candidates with a passion for healthcare to get their foot in the door with an...

  • Call Center Services Representative

    1 month ago

    Chicago, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...

  • HR Call Center Representative

    1 month ago

    Chicago, United States Experis Full time

    Role - HR Call Center Representative Location -Chicago IL 60606 United StatesExperience Required: Typically requires 2 years of experience in human resources or 5 years in customer service. Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer...

  • Call Center Representative

    1 week ago

    Chicago, United States Global Hub Full time $18 - $23

    Job DescriptionJob DescriptionAre you a friendly and outgoing individual with excellent communication skills?We're seeking a dedicated Customer Service Representative to join our team in Chicago. If you enjoy helping others and have a passion for providing exceptional customer service, this is the perfect opportunity for you!Responsibilities:Handle...

  • Call Center Representative

    1 week ago

    Chicago, United States Global Hub Full time $18 - $23

    Job DescriptionJob DescriptionAre you a friendly and outgoing individual with excellent communication skills?We're seeking a dedicated Customer Service Representative to join our team in Chicago. If you enjoy helping others and have a passion for providing exceptional customer service, this is the perfect opportunity for you!Responsibilities:Handle...

  • Call Center Representative

    4 days ago

    Chicago, United States Global Hub Full time

    Are you a friendly and outgoing individual with excellent communication skills? We're seeking a dedicated Customer Service Representative to join our team in Chicago. If you enjoy helping others and have a passion for providing exceptional customer service, this is the perfect opportunity for you! Responsibilities: Handle Inbound Calls: Answer incoming...

  • Inbound Call Center Representative

    3 weeks ago

    Chicago, Illinois, United States Philips Full time

    Job TitleInbound Call Center RepresentativeJob DescriptionPatient Services Inbound Representative (Chicago, IL)Let your enthusiasm for making a positive impact on people's lives shine in this essential role, where you will serve as the initial point of contact for numerous patients utilizing an ECG Solutions heart monitor.Your role: Provide patient-centered...

  • Call Bi-lingual Call Center Representative

    1 month ago

    Chicago, United States NTT DATA Full time

    Req ID: 292517 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Bi-lingual Call Center Representative to join our team in CHICAGO, Illinois (US-IL), United States (US)....

  • Call Center Representative

    3 months ago

    Chicago, United States Chicago Cosmetic Surgery and Dermatology Full time

    Job DescriptionJob DescriptionChicago Cosmetic Surgery and Dermatology, located in River North (across from Nordstrom, off Red Line Grand Stop), is looking to add a Call Center Representative to our Dermatology and Plastic Surgery practice of 5 MDs, 4 PAs, 3 estheticians.Benefits:401k with up to 4% matchVarious tiered BCBS Medical (75% employer contribution)...

  • Call Center Representative

    3 months ago

    Chicago, United States Chicago Cosmetic Surgery and Dermatology Full time

    Chicago Cosmetic Surgery and Dermatology, located in River North (across from Nordstrom, off Red Line Grand Stop), is looking to add a Call Center Representative to our Dermatology and Plastic Surgery practice of 5 MDs, 4 PAs, 3 estheticians.Benefits:401k with up to 4% matchVarious tiered BCBS Medical (75% employer contribution) plans and Dental and Vision...

  • Sr. Call Center Representative

    1 month ago

    Chicago, United States Great Lakes Credit Union Full time

    Job DescriptionJob DescriptionGreat Lakes Credit Union is Hiring GREAT people for our GREAT team!Do you enjoy customer interaction and relationship building? WE WANT YOU ON OUR TEAM! The Call Center Representative's primary purpose is to assist Great Lakes Credit Union to live out our Vision, “To be the members’ trusted financial partner.”...

  • Call Bi-lingual Call Center Representative

    1 month ago

    Chicago, United States NTT DATA Services Full time

    Req ID: 292517 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Call Bi-lingual Call Center Representative to join our team in CHICAGO, Illinois (US-IL), United States...

  • Call Bi-lingual Call Center Representative

    1 month ago

    CHICAGO, United States NTT DATA Services Full time

    Req ID: 292517  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Bi-lingual Call Center Representative to join our team in CHICAGO, Illinois (US-IL), United...

Call Center Representative

2 months ago

Chicago, United States Nan McKay & Associates Full time

POSITION: Customer Service Representative

SUPERVISOR: Customer Service Supervisor

STATUS: Non-Exempt

DEPARTMENT: Call Center

SUMMARY
The position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders.

SUPERVISION RECEIVED AND EXERCISED:
Operates under the direct general supervision of a Supervisor; the Customer Service
Representative exercises no supervision over other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work
being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
•Receive and respond accurately and professionally, to customer inquiries/concerns
received via telephone, email or office visit.
•Respond to all of the customer's inquiries utilizing all available resources and program knowledge; researching and exploring answers
•Identify and escalate unresolved inquiries to management
•Accurately and thoroughly record all interactions in the PHA system of record
•Defuse and deescalate irate customers as to ensure great customer experience
•Verify and update customer information
•Identify and escalate priority issues
•Perform data entry into SharePoint, and PHA business system
•Provide excellent customer service to participants, landlords, co-workers, clients and
•Vendors
•Obtain certification in Housing Choice Voucher Basics within 120 days of employment
•Ensure regular attendance and punctuality
•Perform other duties as assigned
DESIRED QUALIFICATIONS:
High School Diploma; Education equivalent to a two-year degree from a regionally
accredited institution in Public Administration, Social Science or a closely related field
preferred; Alternatively, a minimum of two years of progressively responsible work
experience for a public agency, or related work in the social service, community service,
customer service and/or call center environments.

Must be able to communicate effectively both orally and in writing (bilingual
English/Spanish or English/Creole preferred); possess strong typing and computer skills
with knowledge of Microsoft Office products; possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.

$17.50 Per Hour