Patient Service Representative

3 weeks ago

Bethesda, United States Solis Mammography Full time

Patient Service Representative Looking to elevate your career? Join us Location: Bethesda, MD Hours: Monday - Friday 12pm - 8pm ESTHere is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic knowledge of cash handling; Basic knowledge of medical terminology preferred; Ability to read, write, and comprehend simple instructions and short correspondence; Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions; Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time; Experience using Microsoft Office Suite: knowledge of eRAD software preferred. A Day in the Life of a Patient Service Representative: Provide services and support for the following areas: Understands, promotes and demonstrates the Solis Way Greet patients in a professional and friendly manner; Completely and accurately register patients including input of demographic and insurance information into our ERAD (Radiology Information System) and verifying accuracy of existing information; Explain forms to patients and assist with form completion, via paper or tablet, as necessary; Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality; Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary; Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary; Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests; Schedule and reschedule patients as necessary; Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report; Participate in front office training to stay abreast of front office policy and procedures. Why Solis Mammography? A Great Place to Work for the second year in a row Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.

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