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Patient Service Representative

2 months ago

Bethesda, United States Solis Mammography Full time
Patient Service Representative

Looking to elevate your career? Join us

Location: Bethesda, MD

Hours: Monday - Friday 12pm - 8pm EST

Here is what you will need:
  • High School diploma;
  • Two years of healthcare registration or customer service experience preferred;
  • Basic knowledge of cash handling;
  • Basic knowledge of medical terminology preferred;
  • Ability to read, write, and comprehend simple instructions and short correspondence;
  • Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
  • Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
  • Experience using Microsoft Office Suite: knowledge of eRAD software preferred.
A Day in the Life of a Patient Service Representative:
  • Provide services and support for the following areas:
    • Understands, promotes and demonstrates the Solis Way
    • Greet patients in a professional and friendly manner;
    • Completely and accurately register patients including input of demographic and insurance information into our ERAD (Radiology Information System) and verifying accuracy of existing information;
    • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
    • Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
    • Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
    • Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
    • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
    • Schedule and reschedule patients as necessary;
    • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
    • Participate in front office training to stay abreast of front office policy and procedures.
Why Solis Mammography?
  • A Great Place to Work for the second year in a row
  • Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.