Current jobs related to Customer Scheduling Advisor - Northampton - Vastbouw
-
Customer Scheduling Advisor
2 months ago
Northampton, United States Northampton Business Directory Full timeChange your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Customer Scheduling Advisor Located:Northampton Package: Competitive pay, plus bonus and additional company benefits Shift Pattern: 37.5 hours per week, with 2 in office days required per week About Ricoh: Ricoh is...
-
Customer Service Advisor
3 months ago
Northampton, United States Dxdelivery Full time**Customer Service Advisor (16013)** * Salary: 21840.00 * Total Contracted Hours: 40 * Location: Northampton - DXF * Address Line 1: Oxwich Close * Address Line 2: Brackmills * City: Northampton * County: Northamptonshire * Country: United Kingdon * Postcode: NN4 7BH * Position Type: Permanent * Closing Date: 11 March 2022 Loading... Shift Pattern...
-
Product Advisor
3 months ago
Northampton, United States Parkway Volkswagen Defunct Full time**Product Advisor / Driver** **Northampton** Parkway Volkswagen in Northampton is looking to recruit a new Product Advisor/Driver. This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer. If the answer is yes to the above then we want to hear from you! Ensuring the highest level of customer care and satisfaction...
-
Healthcare Financial Advisor
1 week ago
Northampton, Massachusetts, United States Brigham and Women's Hospital Full timeABOUT BRIGHAM AND WOMEN'S HOSPITAL:Brigham and Women's Hospital is dedicated to advancing healthcare with a commitment to excellence and innovation. Our extensive network comprises thousands of healthcare professionals and support staff, providing top-tier medical services across various locations.BENEFITS OFFERED:In addition to competitive compensation, all...
-
Lia Honda Northampton
3 weeks ago
Northampton, United States The Lia Group Full timeJob DescriptionJob DescriptionLia Honda Northampton is seeking an experienced Service Advisor to join our team.COMPENSATION RANGE: $50K-$75K based on knowledge and productionSIGN ON BONUS: Available up to $1,500 based on experience and certification(s)REQUIREMENTS:• Must hold a high school diploma or equivalent • Excellent customer service skills •...
-
Customer Service Representative
3 months ago
Northampton, United States ACME Auto, powered by VIVE Full timeJob DescriptionJob DescriptionAre you highly motivated, detailed, reliable, and customer service-focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity! If you are tired of mediocre jobs, allow us to take you out of the average and put you into the future...
-
Customer Engagement Apprenticeship
1 week ago
Northampton, Massachusetts, United States Travis Perkins plc Full timePosition Overview:Join us as a Customer Service Apprentice, where you will have the opportunity to develop your skills and grow within a dynamic company.Company: Travis Perkins plcSector: ApprenticeshipsLocation: Various locationsSalary: Competitive with additional benefitsWork Hours: 44.5 hours per week, tailored to business needsEmployment Type: Permanent,...
-
Customer Service Account Manager
4 weeks ago
Northampton, United States HALO Full timeJob Type Full-timeDescriptionAt HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.As an Account Manager, you will continue HALO's...
-
Healthcare Financial Advisor
1 week ago
Northampton, Massachusetts, United States Brigham and Women's Hospital Full timeABOUT THE ORGANIZATION:Brigham and Women's Hospital is committed to enhancing healthcare services in the community, ensuring that all individuals have access to necessary medical care.Our dedicated team works tirelessly to support patients and their families, providing a range of services to meet diverse healthcare needs.BENEFITS:We offer a comprehensive...
-
Customer Service Account Manager
3 weeks ago
Northampton, United States HALO Full timeJob Type Full-time Description At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry. As an Account Manager, you will continue...
-
Customer Support Coordinator
1 week ago
Northampton, Massachusetts, United States Reliable Temps Full timePosition Overview:Reliable Temps is in search of a Client Support Specialist for a client based in Northampton. This role is a temporary-to-permanent opportunity. Familiarity with payroll processes is advantageous.Our client provides a competitive salary along with a comprehensive benefits package, generous Paid Time Off, a modern and comfortable office...
-
Healthcare Financial Advisor
1 week ago
Northampton, Massachusetts, United States Brigham and Women's Hospital Full timeABOUT BRIGHAM AND WOMEN'S HOSPITAL:Brigham and Women's Hospital is dedicated to enhancing healthcare services in the community, offering a wide range of medical care and support since its inception. Our institution employs a diverse team of healthcare professionals committed to delivering exceptional patient care across various locations.BENEFITS:Employees...
-
Healthcare Financial Advisor
1 week ago
Northampton, Massachusetts, United States Brigham and Women's Hospital Full timeABOUT BRIGHAM AND WOMEN'S HOSPITAL:Brigham and Women's Hospital is a leading healthcare institution dedicated to providing exceptional medical services and advancing health care in our community. Our organization is comprised of a diverse team of healthcare professionals committed to delivering high-quality care to our patients.OUR BENEFITS:We offer a...
-
Vehicle Sales Consultant
10 hours ago
Northampton, Massachusetts, United States Parkway Volkswagen Defunct Full time**Job Summary**Parkway Volkswagen is seeking a highly skilled and customer-focused individual to join our team as a Product Advisor/Driver. This is an exciting opportunity to work for a reputable Main Dealer, where you will be responsible for ensuring the highest level of customer care and satisfaction.**Key Responsibilities:**Arrange and confirm customer...
-
Product Specialist
10 hours ago
Northampton, Massachusetts, United States Parkway Volkswagen Defunct Full time**Job Summary**Parkway Volkswagen is seeking a highly skilled and customer-focused individual to join our team as a Product Advisor/Driver. This is an exciting opportunity to work for a reputable Main Dealer, where you will play a key role in ensuring the highest level of customer satisfaction.**Key Responsibilities:**Arrange and confirm customer bookings...
-
Automotive Service Consultant
1 week ago
Northampton, Massachusetts, United States Institute of the Motor Industry. limited Full timePosition: Automotive Service ConsultantLocation: NorthamptonSalary: Up to £30,000 + BonusBonus Structure: 1% of Workshop Labour SalesWorking Hours: Monday to Friday, 8:00 AM - 5:30 PMCompany Overview: A well-respected, family-owned, award-winning automotive service provider.Role Overview: We are seeking a dedicated Automotive Service Consultant to join our...
-
Substitute Teacher
3 months ago
Northampton, United States InsideHigherEd Full timeIf you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.Job DescriptionCampus School of Smith College Elementary School K- 6PRIMARY FUNCTION(S): In the absence of the regular classroom teacher, provides meaningful instruction in order to help students learn subject matter and/or skills for scheduled...
-
Lego Robotics After School Instructor
1 month ago
Northampton, United States InsideHigherEd Full timeIf you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.Job DescriptionEssential FunctionsIntroduce the Lego Robotics challenges (provided to you) to the students on the grades fourth through sixth team(s). Facilitate students as they try to navigate building a robot and programming it to complete...
-
Lego Robotics After School Instructor
1 week ago
Northampton, United States Smith College Full timeJob DescriptionIf you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.Job DescriptionEssential FunctionsIntroduce the Lego Robotics challenges (provided to you) to the students on the grades fourth through sixth team(s). Facilitate students as they try to navigate building a robot and programming it...
-
After School Positions
1 week ago
Northampton, United States Smith College Full timeJob DescriptionIf you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.Job DescriptionEssential FunctionsPlan and implement a fun and engaging after school program for students for Kindergarten through sixth grade students. Supervise and manage students, work to promote student success and...
![Vastbouw](https://media.trabajo.org/img/noimg.jpg)
Customer Scheduling Advisor
2 months ago
Change your job, change your workplace, change your future...
We are actively building diverse teams and welcome applications from everyone
Role: Customer Scheduling Advisor
Located: Northampton
Package: Competitive pay, plus bonus and additional company benefits
Shift Pattern: 37.5 hours per week, with 2 in office days required per week
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
As our business continues to thrive, we now have a requirement for an enthusiastic Customer Scheduling Advisor to be based at our Contact Centre within Ricoh UK`s Prestigious Head Offices in Northampton.
To process customer requests for service assistance by scheduling engineers to attend customers requests, in an effective and professional manner to comply with agreed customer contractual service levels and company procedures.
To take ownership for a customer request for Technical assistance, from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems scheduling and dealing with Engineer queries, ensuring Customer service level agreements are met and penalties avoided.
To provide outstanding customer service to both external and internal customers through taking calls and responding appropriately by:
Offering first level technical assistance using the online knowledge bases provided, in order to offer the fast fix possible and preventing an Engineer call being required,
To escalate calls that are unresolved by first level technical assistance to be scheduled an Engineer visit within the required timescales, in order to ensure the Company meets service level agreements,
Provide general customer service to ensure all queries are dealt with and where applicable, referring queries to other departments such as Credit Control, to offer the highest level of customer service and to deliver first time resolution.
To promote Company initiatives as requested, in order to enhance customer satisfaction and Company performance.
To provide the Field Service Manager with communication of the areas activity, including performance, response times and customer escalations, in order for issues to be addressed quickly and efficiently.
Adherence to Ricoh Policies and procedures to ensure high quality and efficiencies.
Maintains database integrity by ensuring verification of customer information and file maintenance.
You will ideally have
Good telephone manner
Written communication skills to enable effective communication with internal and external contacts,
Knowledge of relevant systems and procedures,
Basic understanding of the Ricoh and non Ricoh product ranges
Commercial awareness of the Companies customer base,
Good geographical knowledge,
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
Excellent package with solid basic, strong bonus and company benefits including:
A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
Flexible retirement plan
Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
Company car / car allowance (role-specific), cycle to work scheme
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations . You can read more about our work toward the UN's 17 Sustainable Development Goals here .
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
#J-18808-Ljbffr