Guest Service Agent
1 week ago
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. Responsible to maintain the security of cash, credit card transactions, and guest information. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience, or retail customer service preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range 19.29-20.29 Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match
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Hotel Guest Service Representative
5 days ago
Renton, Washington, United States Sonesta International Hotels Full timeJob Title: Guest Service AgentAt Sonesta International Hotels, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Register guests, issue room keys, and...
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Guest Service Representative
4 weeks ago
Renton, Washington, United States Sonesta International Hotels Full timeJob DescriptionThe Guest Services Agent is a key member of the hotel team, responsible for delivering exceptional service to guests and ensuring a seamless experience throughout their stay.Key Responsibilities:Register guests, issue room keys, and provide information on hotel services and room location.Answer phones in a prompt and courteous manner,...
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Renton, Washington, United States Hyatt Full timeJob OverviewAt Hyatt, we strive to provide exceptional service to our guests, and we're looking for a skilled Reservations and PBX Agent to join our team.This role is responsible for handling incoming calls, processing guest requests, and providing information about our hotel and surrounding area. If you have excellent communication skills, a positive...
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Reservations and PBX Agent
1 month ago
Renton, Washington, United States Hyatt Full timeJob OverviewAt Hyatt, we strive to provide exceptional service to our guests, and we're looking for a skilled Reservations and PBX Agent to join our team.This role is responsible for handling incoming calls, processing guest requests, and providing information about our hotel and surrounding area. If you have excellent communication skills, a positive...
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Reservations and PBX Agent
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Intern - State Farm Agent Team Member
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Customer Service Representative
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Guest Advocate
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Renton, Washington, United States Target Full timeAbout TargetAt Target, we're passionate about delivering an exceptional guest experience. As a Guest Advocate, you'll play a key role in making that happen.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate. In this role, you'll be responsible for providing exceptional service to our guests,...
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Guest Advocate
2 weeks ago
Renton, Washington, United States Target Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering exceptional guest service, ensuring a seamless shopping experience, and promoting our products and services.Key ResponsibilitiesProvide exceptional guest service, responding to guest...