Client Service Analyst-Field Services

3 months ago


Boston, United States Boston Medical Center Full time
POSITION SUMMARY:

Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.

Position: Client Service Analyst-Field Services

Department: Service Desk

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:
  • Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
  • Certification in A+ strongly preferred. ITIL Foundations certification strongly preferred
EXPERIENCE:
  • One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.
KNOWLEDGE AND SKILLS:
  • Impeccable customer service skills
  • Must be able to multi-task and prioritize well
  • Experience using ticketing system to track incidents.
  • Service Now knowledge preferred
  • Excellent writing and communication skills
  • Demonstrated problem-solving ability
  • Working Knowledge of current PC and mobile computing technology
  • Ability to give verbal instruction patiently to non-technical users
  • Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare - Desktop: Microsoft Office 2003/2010, McAfee Enterprise anti-virus and - Microsoft Explorer 7-10 - Microsoft OS Windows, Linux, Macintosh - Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers - Protocols: TCP/IP, HTTP, Ethernet - Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM.


Equal Opportunity Employer/Disabled/Veterans

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