Client Services Representative
3 weeks ago
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview:
Our client is a leading global investment firm dedicated to delivering superior financial solutions and services to its clients. The company has become a trusted partner for individuals, institutions, and governments seeking to achieve their financial goals. They are looking to add a Client Services Representative to join their team.
Salary/Hourly Rate:
$23/hr
Position Overview:
This Client Services Representative role is a 35 hours a-week, temp to perm position. The Client Services Representative is responsible for managing client interactions and ensuring customer satisfaction. This role involves addressing client inquiries, resolving issues, and providing information about products and services. The Client Services Representative will work closely with other departments to ensure a seamless client experience and maintain high levels of customer satisfaction. The schedule changes every week - shifts range from as early as 8 am - 4 am, to as late as 11 am - 7 pm. The ideal candidate will receive the schedule 2 weeks in advance. The Client Services Representative will not have one set shift, however, you will have the ability to switch shifts but they must get it covered.
Responsibilities of the Client Services Representative:
- Client Interaction: Handle inbound and outbound client communications via phone, email, and chat. Respond promptly to client inquiries and provide accurate information. Build and maintain strong, long-lasting client relationships.
- Issue Resolution: Identify and assess clients' needs to achieve satisfaction. Resolve client complaints by clarifying the issue, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
- Product Knowledge: Maintain a thorough understanding of the company's products and services. Keep abreast of new product updates and features.
- Documentation: Record client interactions, process client accounts, and file documents. Maintain detailed and accurate client records and update internal databases.
- Collaboration: Liaise with other departments to resolve issues and improve client satisfaction. Provide feedback on the efficiency of the customer service process.
- Experience: Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Associate's degree or equivalent is required.
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
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