Client Services Specialist
2 months ago
The position is based in Boston, with the expectation to come into the office at 2-3 times per week. Position Description The Client Services Specialist (CSS) is the perfect foundation for someone looking to start their career in a multi-faceted role in Information Security customer service and operations. The focus is acting as a point person throughout the client experience: interacting with IANS Clients, working cross-functionally with Account Managers and Faculty (industry experts), and managing operational tasks. The Client Services Specialist delivers the IANS Ask-an-Expert service to help our clients make better security decisions. This involves fielding & scoping Ask-An-Expert requests, and sourcing & identifying the appropriate Faculty to consult with clients on these questions. We believe that to execute against our Vision and Mission successfully, the ideal candidate will demonstrate the following attributes: strategic client advocate, resourceful facilitator, attentive & effective communicator, and an adaptable team player. Core Responsibilities Host Ask-An-Expert calls Coordinate, communicate, schedule and follow-up on client inquiries Build and maintain key relationships with clients, Faculty and Account Managers through proactive communication Partner with IANS Account Managers to create action plans that drive adoption of our services Manage various operational tasks via case queues in Salesforce, and internal & external requests. Keep abreast of IANS Faculty technical competencies to effectively connect clients with Faculty Maintain high client satisfaction levels by timely response to client inquiries Contribute to operations that increase efficiency, scale, and changing needs of the business Candidate Profile and Qualifications Did you just graduate and are looking for ways to kickstart your career? Have you been interested in making a career change into the Information security space or customer service but don’t know how to take the first step? If you’re a self-starter, team player, and thrive in a fast-paced environment, the IANS Client Services Specialist role is ideal. This position provides you the opportunity to gain customer-facing skills and grow your career at IANS. Those successful in the role have taken on increased responsibility, leadership and promotion within client services. We’ve also seen movement to other departments at IANS including sales, product and research. We are targeting individuals who demonstrate strong competency in the following areas: Customer empathy and desire to help people A desire to make an impact, learn, grow and work closely with customers Effective communication and presentation skills to both internal and external audiences Ability to adapt/respond to different types of customer challenges while influencing outcomes Ability to work autonomously in a fast-paced environment A problem solver with effective time management skills, sense of urgency and attention to detail A team player who displays initiative, passion and positivity Interest in information security and complex technical content A history of extracurricular activities such as sports, student government, leadership roles, part-time or full-time work, etc.; Bachelor’s Degree preferred #J-18808-Ljbffr
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Client Services Specialist
3 months ago
Boston, United States IANS Full timeClient Services Specialist**The position is based in Boston, with the expectation to come into the office at 2-3 times per week.Position Description The Client Services Specialist (CSS) is the perfect foundation for someone looking to start their career in a multi-faceted role in Information Security customer service and operations. The focus is acting as a...
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Client Service Specialist
6 months ago
Boston, United States Blank Label Full timeWho is Blank Label? Blank Label is an award-winning custom menswear brand with the mission of making custom the new standard for every male shopper - taking guys from ill-fitting work and casual wear to being a guy people would stop on the street just to compliment them on an outfit. We were founded in 2010 as an online custom shirt maker, and since then...
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Client Service Specialist
4 months ago
Boston, United States CCG Business Solutions, LLC Full timeCompany Description CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. The Talent Management Division is currently seeking a Client Service Specialist. Job Description We have an opening for a Client...
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Client Service Specialist
2 weeks ago
Boston, United States Insight Investment Full timeInsight Investment is looking for a Client Service Specialist to join the Boston Client Service Team. As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and appreciation...
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Client Service Specialist
2 weeks ago
Boston, United States Insight Investment Full timeInsight Investment is looking for a Client Service Specialist to join the Boston Client Service Team. As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and...
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Client Service Specialist
2 weeks ago
boston, United States Insight Investment Full timeInsight Investment is looking for a Client Service Specialist to join the Boston Client Service Team.As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and appreciation...
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Client Service Specialist
2 weeks ago
Boston, United States Insight Investment Full timeInsight Investment is looking for a Client Service Specialist to join the Boston Client Service Team.As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and appreciation...
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Client Service Specialist
2 weeks ago
Boston, United States Insight Investment Full timeInsight Investment is looking for a Client Service Specialist to join the Boston Client Service Team.As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and appreciation...
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Client Service Specialist
1 month ago
boston, United States Johnson Brunetti Retirement & Investment Specialists Full timeClient Service Specialist Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients daily? Are you driven, self-motivated and customer-focused? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client support, then we would like to talk to you! Our...
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Client Service Specialist
2 months ago
boston, United States Johnson Brunetti Retirement & Investment Specialists Full timeClient Service Specialist Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients daily? Are you driven, self-motivated and customer-focused? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client support, then we would like to talk to you! Our...
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Client Service Coordinator
1 month ago
Boston, Massachusetts, United States CCG Business Solutions, LLC Full timeJob Title: Client Service SpecialistCCG Business Solutions, LLC is seeking a highly skilled Client Service Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional administrative services to both internal and external clients.Key Responsibilities:Maintain a consistent physical presence to facilitate...
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Client Relationship Specialist
2 months ago
Boston, United States Envestnet Full timeDescription Envestnet is seeking a passionate and talented Client Relationship Specialist to join our Revenue Manager team. This is a hybrid role, with in-office work required at Boston, MA office location. Envestnet is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with...
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Client Service Specialist
4 weeks ago
Boston, United States CFA Institute Full timePosition Type: Your opportunity Charles Schwab Investment Management (CSIM) is the asset management arm of the Charles Schwab Corporation, and has over $320 billion under management in mutual funds, ETFs and SMA's. Products managed include a wide variety of active and indexed equity, fixed income, and asset allocation strategies, as well as money markets...
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Client Service Associate
1 week ago
Boston, United States MFS Investment Management Full timeAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions...
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Client Service Associate
1 week ago
Boston, United States MFS Investment Management Full timeAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions...
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Client Services Specialist
2 months ago
Boston, United States Synergy Management Group Full timeThis is a remote position. About Us: Synergy Management Group is a premier boutique consulting firm that specializes in providing outsourced/fractional corporate finance and growth strategy consulting services to institutional investors (private equity & venture capital) portfolio companies and growing businesses across various industries. We partner with...
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Client Specialist
3 weeks ago
Boston, United States Talbots Full timeJob Number: 23599 Position Title: Client Specialist External Description:What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may...
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boston, United States Insight Investment Full timeInsight Investment is looking for a Client Service Specialist to join the Boston Client Service Team.As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and appreciation...
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IT Client Support Specialist
4 weeks ago
Boston, United States Tufts University Full timeOverview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the...
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IT Client Support Specialist
4 weeks ago
Boston, United States Tufts University Full timeOverviewTufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts' mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts' campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands...
