Client Services Associate

2 months ago

Boston, United States Fanning Personnel Full time

Job Title: Client Service Associate

Location: Boston, MA

Job Type: Hybrid

Company Overview:

Join a reputable Boston-based wealth management firm dedicated to providing personalized financial planning and investment management services to high-net-worth individuals, families, and institutions. We are committed to delivering exceptional client experiences through tailored solutions, comprehensive wealth strategies, and a focus on long-term financial success.

Position Overview:

We are seeking a motivated and detail-oriented Client Service Associate to join our wealth management team. The successful candidate will play a critical role in supporting financial advisors and ensuring a high level of service to our clients. This position involves direct interaction with clients, managing account-related activities, and ensuring smooth day-to-day operations.

Key Responsibilities:

  • Serve as the primary point of contact for clients, addressing inquiries and providing timely resolutions to account-related issues.
  • Assist financial advisors in preparing client presentations, reports, and other documentation.
  • Facilitate account openings, transfers, and maintenance, ensuring all paperwork is accurate and compliant with regulatory requirements.
  • Manage and maintain client data, ensuring records are up-to-date and confidential.
  • Coordinate with internal teams to ensure smooth execution of client requests and transactions.
  • Monitor client accounts to ensure timely processing of transactions and proactive follow-up on outstanding items.
  • Support client onboarding by preparing new client materials and setting up accounts.
  • Assist in scheduling client meetings and managing advisor calendars.
  • Contribute to the continuous improvement of operational processes and client service delivery.

Qualifications:

  • Bachelors degree in finance, business, or a related field preferred.
  • 1-3 years of experience in a client service, operations, or administrative role, ideally within the financial services or wealth management industry.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Excellent communication and interpersonal skills with a client-focused mindset.
  • Attention to detail and the ability to work efficiently in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with financial software systems.
  • Ability to work both independently and as part of a team.
  • Series 7 and/or Series 66 licenses (or willingness to obtain) is a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity for professional growth and advancement within the firm.
  • Collaborative and supportive work environment.
  • Access to ongoing training and development.

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