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Client Service Analyst
1 month ago
POSITION SUMMARY: Primarily responsible for implementing, supporting, and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees. Position: Client Service Analyst / Field Services Department: Service Desk Schedule: Full Time JOB REQUIREMENTS EDUCATION: Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Certification in A+ strongly preferred. ITIL Foundations certification strongly preferred. EXPERIENCE: One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus. KNOWLEDGE AND SKILLS: Impeccable customer service skills Must be able to multi-task and prioritize well Experience using ticketing systems to track incidents; ServiceNow knowledge preferred. Excellent writing and communication skills Demonstrated problem-solving ability Working knowledge of current PC and mobile computing technology Ability to give verbal instruction patiently to non-technical users Familiarity with: Cisco ServiceNow Windows Active Directory Microsoft Exchange Remote Assist Microsoft Office 2013 McAfee Enterprise anti-virus Microsoft Explorer 11 Operating Systems: Microsoft Windows 7, 10, Linux, Apple iPad, iPhone Hardware: Dell Optiplex desktops, Latitude laptops, and Dell/Intermec/HP printers Protocols: TCP/IP, HTTP, Ethernet Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM Equal Opportunity Employer/Disabled/Veterans #J-18808-Ljbffr
