Client Service Analyst
4 days ago
POSITION SUMMARY: Primarily responsible for implementing, supporting, and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees. Position: Client Service Analyst / Field Services Department: Service Desk Schedule: Full Time JOB REQUIREMENTS EDUCATION: Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Certification in A+ strongly preferred. ITIL Foundations certification strongly preferred. EXPERIENCE: One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus. KNOWLEDGE AND SKILLS: Impeccable customer service skills Must be able to multi-task and prioritize well Experience using ticketing systems to track incidents; ServiceNow knowledge preferred. Excellent writing and communication skills Demonstrated problem-solving ability Working knowledge of current PC and mobile computing technology Ability to give verbal instruction patiently to non-technical users Familiarity with: Cisco ServiceNow Windows Active Directory Microsoft Exchange Remote Assist Microsoft Office 2013 McAfee Enterprise anti-virus Microsoft Explorer 11 Operating Systems: Microsoft Windows 7, 10, Linux, Apple iPad, iPhone Hardware: Dell Optiplex desktops, Latitude laptops, and Dell/Intermec/HP printers Protocols: TCP/IP, HTTP, Ethernet Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM Equal Opportunity Employer/Disabled/Veterans #J-18808-Ljbffr
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Client Service Analyst-Field Services
2 weeks ago
Boston, United States Boston Medical Center Full timePOSITION SUMMARY : Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees. Position: Client Service Analyst / Field Services Department: Service Desk Schedule: Full Time JOB REQUIREMENTS EDUCATION: Bachelor's...
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Client Service Analyst-Field Services
2 months ago
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees. Position: Client Service Analyst-Field Services Department: Service Desk Schedule: Full Time JOB REQUIREMENTS EDUCATION: Bachelor's...
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Client Implementation Analyst III
1 month ago
Boston, Massachusetts, United States MultiPlan Full timeJob Title: Client Implementation Analyst IIIAt MultiPlan, we are committed to delivering exceptional service to our clients and stakeholders. As a Client Implementation Analyst III, you will play a critical role in ensuring the successful implementation of our IT projects, focusing on Client Claims Processing. Your expertise in EDI and Web Services will...
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Client Operations Services Manager
4 weeks ago
Boston, Massachusetts, United States Ropes & Gray Full timeJob SummaryRopes & Gray is a leading global law firm seeking a skilled Client Operations Services Manager to join our team. This role is responsible for providing guidance on matter management best practices and tools to lawyers, clients, and support staff, ensuring that client relationships are supported and matters are executed efficiently.Key...
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Service Desk Analyst
2 months ago
Boston, United States TEKsystems Full timeJob DescriptionJob DescriptionDuration6Duration UnitMonth(s)- Contract to hire Req Description DescriptionThe Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them...
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Transaction Services Analyst
4 weeks ago
Boston, Massachusetts, United States Cambridge Associates Full timeAbout the RoleCambridge Associates is seeking a skilled Transaction Services Analyst to join our team. As a key member of our Investment Management group, you will be responsible for coordinating and executing investment decisions for our clients.Key ResponsibilitiesExecute private fund subscriptions and redemptions for multiple client relationships,...
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IT Service Desk Analyst
2 weeks ago
Boston, United States Piper Companies Full timePiper Companies is seeking an IT Service Desk Analyst to join a biotech company located in Boston, MA. The role will be on-site 5 days a week. The IT Service Desk Analyst will be responsible for performing Tier 1 incident and inventory management for all end user computing devices, workstations, and AV equipment.Responsibilities of the IT Service Desk...
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Service Desk Analyst
1 month ago
Boston, United States Insight Global Full timeSalary $65-85kMust-haves 5+ years' experience working in a Service Desk Analyst or related position Proven expertise with positive customer service skills and communication skills Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk Hands-on and/or remote Break / Fix support of desktop...
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Service Desk Analyst
1 month ago
boston, United States Insight Global Full timeSalary $65-85kMust-haves 5+ years' experience working in a Service Desk Analyst or related position Proven expertise with positive customer service skills and communication skills Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk Hands-on and/or remote Break / Fix support of desktop...
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Service Desk Analyst
4 weeks ago
boston, United States Insight Global Full timeSalary $65-85kMust-haves 5+ years' experience working in a Service Desk Analyst or related position Proven expertise with positive customer service skills and communication skills Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk Hands-on and/or remote Break / Fix support of desktop...
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Systems Analyst
1 month ago
boston, United States Plymouth Rock Assurance Full timeSystems Analyst General Description:The Systems Analyst recommends approaches for the design of a business solution by interacting with Business Partners and System Engineers. By developing technical specifications, the Systems Analyst will clearly articulate an approach to meet Business Goals. In order to accomplish this goal they act as a liaison between...
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Systems Analyst
6 months ago
Boston, United States Plymouth Rock Assurance Full timeSystems Analyst General Description:The Systems Analyst recommends approaches for the design of a business solution by interacting with Business Partners and System Engineers. By developing technical specifications, the Systems Analyst will clearly articulate an approach to meet Business Goals. In order to accomplish this goal they act as a liaison between...
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Client Services Supervisor
5 months ago
Boston, United States MFS Investment Management Full timeAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the...
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Client Support Specialist
4 months ago
Boston, United States Veson Nautical Full timeDescription Internally, this position is known as a Software Support Analyst. As a Veson Nautical Software Support Analyst you will provide technical support for the world's leading developer of commercial maritime shipping software. You will have a deep understanding of our customer's workflow and processes and will work independently and in collaboration...
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Client Support Specialist
4 weeks ago
Boston, United States Veson Nautical Full timeInternally, this position is known as a Software Support Analyst. As a Veson Nautical Software Support Analyst you will provide technical support for the world's leading developer of commercial maritime shipping software. You will have a deep understanding of our customer's workflow and processes and will work independently and in collaboration as necessary...
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Client Services Supervisor
2 weeks ago
Boston, United States MFS Investment Management Full timeAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions...
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Client Services Supervisor
3 months ago
Boston, United States MFS Investment Management Full timeAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions...
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Systems Analyst
6 months ago
Boston, United States Fidelity TalentSource LLC Full timeFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Systems Analyst to work in Fidelity’s Asset Management Technology in Boston, MA. SAI Technology is looking for a Senior Systems Analyst to join our Workplace Managed Accounts Portfolio Construction team. The role...
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Client Service Rep
2 months ago
Boston, United States US Tech Solutions Full timeJOB DESCRIPTION Working under direct supervision, as a Client Service Representative, you will be responsible for servicing and maintaining oversight of assigned client relationships by understanding your clients and their needs. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for...
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Client Service Associate
2 months ago
Boston, United States Fanning Personnel Full timePosition Summary Boston investment firm is seeking a Client Service Associate to join their dynamic team. This individual will work closely with the Client Advisory Team to understand the client's needs and to improve upon service within each client relationship as well as facilitate the daily transactions for client portfolios. The Client Service Associate...