Front Desk Agent

4 months ago

CarmelbytheSea, United States Mirabel Hotel and Restaurant Group Full time
Description

As a member of the L'Auberge Carmel team, you will have the opportunity to work in a beautiful and unique environment that embodies the charm and elegance of the California coast. You are responsible for providing exceptional service to our guests, ensuring they feel welcomed, comfortable, and cared for during their stay with us. If you are interested in playing an important role in creating a memorable and enjoyable stay for our guests, please submit your application and resume online. We truly look forward to hearing from you and potentially welcoming you to the L'Auberge Carmel team

Come join our exclusive team while we provide exemplary service in downtown Carmel-by-the-Sea. We are looking for an experienced full-time Front Desk Agent. The ideal candidate will possess:

-Attention to detail
-A strong work ethic
-A passion for creating memorable guest experiences
-Flexibility to work weekends and holidays as needed
-High motivation and an enthusiastic team player attitude
-The ability to communicate effectively in English
-2-3 years of Front Desk or Reservations experience

Key Areas of Accountability:
  • Greet, register, and assign rooms to guests. Issue room keys and familiarize guests with the services the hotel has to offer.
  • Answer and handle all incoming telephone calls efficiently and accurately according to standards.
  • Make and confirm reservations according to L'Auberge Carmel standards and utilize room merchandising techniques.
  • Act as key communication link. Responsible for clear and effective communications between co-workers, management, and other departments.
  • Act as a Bell Staff in greeting guests and assisting guests in the Bell Staff's absence or if they are otherwise occupied.
  • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Make restaurant, transportation, or entertainment reservations, and arrange for other guest requests.
  • Post charges such as room, massage, or telephone, to guest folios.
  • Collect payment and make change for guests.
  • Perform a daily bucket check ensuring all in-house guest information is up to date and accurate.
  • Follow security and safety standards at all times.
  • Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions.
  • Responsible for following key control procedures according to set standards.
  • Perform a daily cashiering audit and balance shift cashiering transactions.
  • Promote and maintain good working relationships with your Mirabel group counterparts.
Other essential job duties and responsibilities:
  • Attend all mandatory staff meetings and training sessions.
  • Is familiar with and complies with the Drug-Free Workplace Policy.
  • Stamp, sort, stuff and distribute incoming and outgoing mail and messages as necessary.
  • Maintain and ensure the front desk and lobby area are neat, organized, appealing, and presentable to guests.
  • Maintain and ensure lobby bathrooms are super clean and stocked with paper and towels.
  • Complete daily filing tasks.
  • Transmit and receive telephone messages.
  • Complete daily tracking reports.
  • Maintain sufficient working supplies at the front desk.
  • Communicate with other area hotels and guest liaisons (Visitor's Center, Travel Agents) regarding daily promotions.
  • Assist in training new/other employees.
  • Provide assistance to other departments as requested or needed.
  • Provide ongoing support and assistance to bell staff.
  • Complete special projects as assigned.
Requirements

Job Requirements:
  • Excellent Verbal Communication
  • Thrive on providing the ultimate Customer Service
  • Experience Resolving Conflict with Guests and with the Team
  • Consistent Energy Level
  • Attention to Detail and Thorough Follow Through
  • Professional in Appearance and Decorum
Education and Experience:
  • High school diploma, GED, or equivalent
  • Prior industry experience preferred
  • Familiarity with telephone, office, and point-of-sale software a plus

  • Front Desk Agent | Le Petit Pali Ocean Ave

    2 months ago

    Carmel-by-the-Sea, United States Le Petit Pali Ocean Full time

    Description FRONT DESK AGENT | LE PETIT PALI OCEAN AVEPOSITION DESCRIPTION: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT LE PETIT PALI...

  • Front Desk Agent

    4 months ago

    Carmel, United States Pyramid Global Hospitality Full time

    Currently offering $500 in sign on bonuses ($250 paid after 30 day, $250 after 90 days), in addition to a quarterly incentive plan and monthly attendance bonuses. $16.00/hour. Please apply directly online at careers-phg.icims.com/jobs This is a full Front Desk, Agent

  • Front Desk Agent

    2 months ago

    Carmel, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Associate

    3 weeks ago

    Carmel, Indiana, United States Pyramid Global Hospitality Full time

    We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a key member of our front-line staff, you will be the first point of contact for guests and play a critical role in delivering exceptional service.Compensation:The successful candidate can expect a competitive hourly rate of $16.00,...

  • Night Audit Agent | Le Petit Pali Ocean Ave

    1 week ago

    Carmel-by-the-Sea, United States Le Petit Pali Ocean Full time

    Description Night Audit Agent | Le Petit Pali Ocean AvePOSITION PROFILE: We're looking for a skilled Night Audit Agent that's prepared to oversee overnight operations at the hotel, including late check-ins and liaising with various departments in a 24/7 hotel setting. ABOUT LE PETIT PALI AT OCEAN: Located in beautiful downtown Carmel-By-The-Sea, Le Petit...

  • Front Desk Hospitality Specialist

    1 week ago

    Carmel, Indiana, United States Pyramid at The Republic Full time

    We are looking for a skilled and customer-focused individual to join our team as a Front Desk Agent. As a member of our team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of accuracy when processing transactions. If you have a passion for...

  • Front Desk Agent Full Time 16hr

    3 months ago

    Carmel, United States Residence Inn Carmel Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Hotel Guest Experience Associate

    4 months ago

    Carmel-by-the-Sea, United States Tradewinds Carmel Full time

    Description Lark Hotels is seeking a Guest Experience Associate at our location in Carmel-by-the-Sea, CA, Tradewinds Carmel. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going...

  • Front Desk Supervisor

    3 weeks ago

    Carmel, United States Axia Women's Health Full time

    At Axia Women's Health, recognized as a Great Place to Work for a 3rdyear in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing...

  • Front Desk Coordinator

    3 days ago

    Sea Bright, New Jersey, United States Dental Office Full time

    Job SummaryWe are a dynamic dental practice seeking an organized and detail-oriented individual to fill the role of Front Desk Coordinator. In this position, you will be responsible for providing excellent patient care, managing front desk operations, and collaborating with the dental team to achieve outstanding results.Compensation and BenefitsThe estimated...

  • Front Desk Agent

    5 months ago

    Carmel, United States Pyramid at The Republic Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Operations Coordinator

    1 week ago

    Carmel, California, United States Four Sisters Inns Full time

    **Job Summary:** We are seeking a Front Desk Operations Coordinator to join our team at Four Sisters Inns. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling guest inquiries, resolving issues, and promoting our hotel services.Job Responsibilities:Foster a positive and engaging atmosphere...

  • Front Desk Associate

    2 weeks ago

    The Bronx, United States Blink Fitness - Blink Holdings, Inc. Full time

    At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet Front Desk Associate, Front Desk, Associate, Instructor, Hotel Learn More

  • Front Desk Associate Position

    1 week ago

    The Colony, Texas, United States Fine Hospitality Group LLC Full time

    Fine Hospitality Group LLC is seeking a Front Desk Associate to provide exceptional customer service to our guests at Tru by Hilton The Colony.Estimated Salary: $40,000 - $55,000 per yearJob Description:We are looking for a highly motivated and professional individual to join our team as a Front Desk Associate. As the first point of contact for our guests,...

  • Front Desk Associate

    2 weeks ago

    The Bronx, United States Blink Fitness - Blink Holdings, Inc. Full time

    At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet Gun, Front Desk Associate, Front Desk, Associate, Retail, Instructor Learn More

  • Front Desk Coordinator

    7 hours ago

    Carmel, Indiana, United States Carmel Music Academy Full time

    We are seeking a Front Desk Coordinator to join our team at Carmel Music Academy. This role is ideal for a highly organized and detail-oriented individual who is passionate about sales, customer service, and administrative work. As a key member of our front desk staff, you will be responsible for providing exceptional customer service, handling...

  • Guest Services Representative

    4 months ago

    Carmel-by-the-Sea, United States Stilwell Hotel Full time

    Description We are seeking a full-time Guest Services Associate at Stilwell Hotel, Carmel by-the-Sea. Guest Services Associates are the first face guests of the hotel see, and they are responsible for interacting with in-house guests, answering phone calls, providing concierge services, prepping coffee, and maintaining the Front Desk clean and organized....

  • Front Desk Receptionist

    3 weeks ago

    Sea Island, United States B&B Hospitality Staffing LLC Full time

    Job OverviewB&B Hospitality Staffing LLC is seeking a highly skilled Front Desk Receptionist to join our team in Georgia, GA.Key ResponsibilitiesMaintain the cleanliness and appearance of the lobby area, including floors, furniture, and fixtures.Monitor and restock supplies, including toiletries, towels, and other amenities.Report any maintenance issues to...

  • Front Desk Representative

    3 weeks ago

    The Pinehills, United States Harbor Health Services, Inc. Full time

    Harbor Health Services talented Front Desk - Patient Access Representative to join our Operations team at the Harbor Community Health Center in Plymouth. We offer an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!...

  • Front Desk Representative

    3 weeks ago

    Carmel, Indiana, United States Pyramid at The Republic Full time

    Pyramid at The Republic: A Premier Hospitality ExperienceWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Pyramid at The Republic. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.**About...