Front Desk Agent

3 months ago

CarmelbytheSea, United States Mirabel Hotel and Restaurant Group Full time
Description

As a member of the L'Auberge Carmel team, you will have the opportunity to work in a beautiful and unique environment that embodies the charm and elegance of the California coast. You are responsible for providing exceptional service to our guests, ensuring they feel welcomed, comfortable, and cared for during their stay with us. If you are interested in playing an important role in creating a memorable and enjoyable stay for our guests, please submit your application and resume online. We truly look forward to hearing from you and potentially welcoming you to the L'Auberge Carmel team

Come join our exclusive team while we provide exemplary service in downtown Carmel-by-the-Sea. We are looking for an experienced full-time Front Desk Agent. The ideal candidate will possess:

-Attention to detail
-A strong work ethic
-A passion for creating memorable guest experiences
-Flexibility to work weekends and holidays as needed
-High motivation and an enthusiastic team player attitude
-The ability to communicate effectively in English
-2-3 years of Front Desk or Reservations experience

Key Areas of Accountability:
  • Greet, register, and assign rooms to guests. Issue room keys and familiarize guests with the services the hotel has to offer.
  • Answer and handle all incoming telephone calls efficiently and accurately according to standards.
  • Make and confirm reservations according to L'Auberge Carmel standards and utilize room merchandising techniques.
  • Act as key communication link. Responsible for clear and effective communications between co-workers, management, and other departments.
  • Act as a Bell Staff in greeting guests and assisting guests in the Bell Staff's absence or if they are otherwise occupied.
  • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Make restaurant, transportation, or entertainment reservations, and arrange for other guest requests.
  • Post charges such as room, massage, or telephone, to guest folios.
  • Collect payment and make change for guests.
  • Perform a daily bucket check ensuring all in-house guest information is up to date and accurate.
  • Follow security and safety standards at all times.
  • Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions.
  • Responsible for following key control procedures according to set standards.
  • Perform a daily cashiering audit and balance shift cashiering transactions.
  • Promote and maintain good working relationships with your Mirabel group counterparts.
Other essential job duties and responsibilities:
  • Attend all mandatory staff meetings and training sessions.
  • Is familiar with and complies with the Drug-Free Workplace Policy.
  • Stamp, sort, stuff and distribute incoming and outgoing mail and messages as necessary.
  • Maintain and ensure the front desk and lobby area are neat, organized, appealing, and presentable to guests.
  • Maintain and ensure lobby bathrooms are super clean and stocked with paper and towels.
  • Complete daily filing tasks.
  • Transmit and receive telephone messages.
  • Complete daily tracking reports.
  • Maintain sufficient working supplies at the front desk.
  • Communicate with other area hotels and guest liaisons (Visitor's Center, Travel Agents) regarding daily promotions.
  • Assist in training new/other employees.
  • Provide assistance to other departments as requested or needed.
  • Provide ongoing support and assistance to bell staff.
  • Complete special projects as assigned.
Requirements

Job Requirements:
  • Excellent Verbal Communication
  • Thrive on providing the ultimate Customer Service
  • Experience Resolving Conflict with Guests and with the Team
  • Consistent Energy Level
  • Attention to Detail and Thorough Follow Through
  • Professional in Appearance and Decorum
Education and Experience:
  • High school diploma, GED, or equivalent
  • Prior industry experience preferred
  • Familiarity with telephone, office, and point-of-sale software a plus

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