Hotel Guest Experience Associate

3 weeks ago

CarmelbytheSea, United States Tradewinds Carmel Full time
Description

Lark Hotels is seeking a Guest Experience Associate at our location in Carmel-by-the-Sea, CA, Tradewinds Carmel. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision.

Do you have a passion for service and love to put a smile on people's faces? If so, start your application today

Responsibilities

•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Mitigate customer complaints as needed
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Has experience answering telephone calls and troubleshooting stressful situations
•High school graduate, GED recipient, or equivalent
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Exhibits working knowledge of Microsoft Office and reservation management systems

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